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Find a Location

Renewal by Andersen of Omaha has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRenewal by Andersen of Omaha

    Window Installation
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/11/2008

    Years in Business: 73

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company provides sales and installation for replacement windows and doors including bay windows, gliding or sliding windows, double hung windows, specialty windows, patio doors, and entry doors. They also offer installation for awnings, picture windows, storm doors and windows, french doors and commercial windows.

    Business Details

    This is a multi-location business.

    Find a Location

    Renewal by Andersen of Omaha has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2809 S 125th Ave # 376, Omaha, NE 68144-3872
      BBB File Opened:
      2/25/2003
      Years in Business:
      73
      Business Started:
      1/1/1951
      Business Incorporated:
      6/19/2018
      Accredited Since:
      2/11/2008
      Type of Entity:
      Corporation
      Alternate Business Name
      • The Southard Corp.
      Hours of Operation

      Primary

      M:
      8:00 AM - 6:00 PM
      T:
      8:00 AM - 6:00 PM
      W:
      8:00 AM - 6:00 PM
      Th:
      8:00 AM - 6:00 PM
      F:
      8:00 AM - 6:00 PM
      Sa:
      10:00 AM - 2:00 PM
      Business Management
      • Mr. Roy Joe Southard, CEO/Chairman of the Board
      • Mr. LeRoy Donovan, Corporate Treasurer, Vice President of the Board
      • Mr. Michael Southard, President
      Contact Information

      Principal

      • Mr. Roy Joe Southard, CEO/Chairman of the Board

      Customer Contact

      • Mr. Roy Joe Southard, CEO/Chairman of the Board
      • Mr. LeRoy Donovan, Corporate Treasurer, Vice President of the Board
      • Mr. Mark Ille, Corporate Secretary
      • Mr. Michael Southard, President
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/23/2021

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      A salesman gave me a written estimate on new windows,and doors. The estimate was unsolicited by me. I feel that leaving a estimate for me was unethical. The reason is, I HAVE REPLACED ALL OF MY WINDOWS, AND DOORS LAST YEAR . THEY ARE NEW WINDOWS, AND DOORS.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David L

      1 star

      12/19/2022

      Worst company I have ever worked with. Windows now howl when the wind is above 5 miles an hour. They have been out 5 times and howling is still happening. Installation was a zoo, no one spoke English and they destroyed our flowers in front of our house and person in charge laughed about it. Very very disappointed with the Installation and with the product. Worst interaction all the way around.

      Renewal by Andersen of Omaha Response

      12/29/2022

      Our install and service managers have been to the home on several occasions trying to address the issues. We compensated the customers for the damaged flowers and had numerous conversations on how to make it right. The install crew is very knowledgeable, and has English speaking members for customer assistance. We have re-set a window in an attempt to remedy the problem and have a follow up appointment set for January 3, 2023 at 8:30 am. We have not ignored the customer and/or the issues, we will continue to work to resolve any and all issues.
      Jim *******
      Renewal by Andersen
      Omaha General Manager

      Local BBB

      BBB of Midwest Plains

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