No Warranty on Repair/Unsatisfactory Repair/Broken Part When Returned to Customer, 2 times.
Brought RV to dealer for repair in December of 2014 for Slide Out Repair under insurance costs. When picked up the unit, the electric steps were not working, but were completely operational when I brought the unit to them.
Dealer would not be accountable for the step failure and wanted to charge me to fix them. I also was not satisfied with the slide out repair, called the dealership and stopped by numerous times to re-adjust, and dealer would do nothing.
Dealer told me that the issue to the slide out room was a "auto body" repair, so took it to a body shop in *************** TN. The body shop said it was the RV repair issue.
So in October of 2015, I brought it back to Cullum and Maxey to have the owner look at the slide, *** *****. While *** and a Tech from the dealership was in the RV, I put the slide out, and it failed and jammed in front of them.
So I left the RV with Cullum and Maxey for about 2 weeks to repair the slide out for second time, and they charged the insurance company an EXCESSIVE 2,600.00.....
When I went to pick up the RV in latter October, there was caulking in excess on the slide out and very unprofessional job was done. I needed to get the RV that day, but could not. They agree to reseal the side out, so went the following day to get it, and they didn't get it done. So I took it and had to bring it back again for reseal.
But the day that I picked it up and before I left the dealership, I signed the 2,600 check over to them and proceeded to drive away. When I started the RV, I heard the electric steps making a grinding sound. I went and got the tech, and told him my "steps are not working" he said, "OH, I was going to mention that to you, thought you knew that." So I had to take an RV on the road with the steps that could open and tear off and possibly cause an accident and dealer did not care.
When I went back on Monday, November 2, 2015 to finally reseal the RV, I talked with the owner, *** ***** and asked him to repair my steps, because they had been working when I brought it in, and not working when I PICKED IT UP....THEY ARE ACCOUNTABLE FOR THINGS THAT BREAK.
*** said, "if we caused the steps to fail, they would fix them, but of course they couldn't find the dealer at fault, and wanted to charge me again to repair them. I said "no" to the repairs and will fix them myself.
*****, the service manager told me, "Once we reseal the unit side out, they are DONE with this RV....no return - no warranty"!!
So here I am with a RV that is "so called repair" and with no warranty and broken steps that I have to repair again myself.
I want the cost of the Electric Step Conversion Kit of $212.13..$100.00 Labor and $100.00 of my time going back and forth to this dealership at least 10 times over this UNIT. 10 DOLLARS x 10 time.....my time is worth something.
TOTAL COST: $412.13
Contact Name and Title: *** *****
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@***************
Mr.****** brought his 2002 Motorhome to us in December of 2014 for repairs. He told us he had been in an accident and had it repaired at a bus company in town and the work wasn't done properly.
He then took it to another RV dealer in town and they couldn't repair it either. We told him it really needed to be taken back to the factory to be fixed properly, but the manufacturer is out of business so we would try to help. We have told him since he first came in he needs a conversion kit for his steps and he doesn't want to spend the money and he put a new motor on the step himself thinking it would fix the step. For us to have broken his step gears is impossible. I have 3 work orders on this motorhome so I don't know where the 10 times he has brought his motorhome to us is coming from. There was a little excess caulking on the repairs and we cleaned it up. He has tried to extort the step conversion kit out of me and I have told him no and I am going to continue to tell him NO. I have told him a couple times he needs to get rid of the motorhome, because the slide-out will never be the same because of his wreck. I would prefer he take his business elsewhere.
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all...I did not take my RV to another dealer in town between the two repairs that Cullum Maxey did.
Second... I am not using the step repair as extortion....
Cullum Maxey is starting to use strong accusations of my behavior (EXTORTION).... and that will not be tolerated by me...
Cullum Maxey knows that they did not use good judgement with keeping my RV from damage/ miss-use concerning the steps...this is the second that i received the RV with non-working steps from them....so they are negligent in proper care and storage of a item during repairs. The steps were working properly when brought in the second time...new they are not!
If any business has an item in their possession... It needs to returned in the same condition as it was brought in....not worse!!
I am still seeking the same financial reimbursement from Cullum Maxey
Final Consumer Response
Final Business Response
If Mr. ****** will call me I will be glad to discuss our options in this matter