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Find a Location

Landers Ford Collierville has 1 locations, listed below.

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    Business ProfileforLanders Ford Collierville

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/2003

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers new and used automobile sales.

    Business Details

    Location of This Business
    2082 W Poplar Ave, Collierville, TN 38017
    BBB File Opened:
    12/2/1999
    Years in Business:
    24
    Business Started:
    9/1/1999
    Accredited Since:
    4/1/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Landers Ford, Inc.
    Related Businesses
    Business Management
    • Mr. Brad Bellamy, General Manager
    Contact Information

    Principal

    • Mr. Kent Ritchey, President

    Customer Contact

    • Mr. Kent Ritchey, President
    • Mr. Brad Bellamy, General Manager
    Additional Contact Information

    Fax Numbers

    • (901) 854-3694
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I bought a used truck from Landers Collierville ***** I was advised this truck had been checked out and it was sound. I raised some concerns after purchase that after running into issues with insurance covering vehicle. I reached out to the dealerships the day after purchase on Saturday 9/2 and requested to retuned the truck. I was advised call back on Monday 9/4 to speak with another manager. That manager offered to have me return car but said they would have to wait 10 days before the could issue payment back to my bank for car. I let him know I was having issues with truck and could not wait 10 days. He advised the department he needed to talk to with Ally was closed due to holiday but would reach back out to me. I reached back out Wednesday for that manager and never got a call back. I think get a call from that manager on Thursday advising me that he could return the truck I bought but would still have to wait 10 days. I let him know I brought them a check from bank and my bank was requesting funds back to purchase another car and that waiting 10 days was a hardship. I asked for another manager to escalated this. I then get a call on Saturday demanding I bring truck back in with notice. I was at work and trying to talk to two different managers asking for an extension to return truck since they called while I was at work. I tried to bring truck back on that following Monday but truck broke down in route. I advised credit union. I reached out to dealership to make sure I could have truck towed it and was advised my credit union told them I was keeping truck so they went ahead and proceeded to purchase it. I reached out to my credit union manager and he advised no one advised the dealership of that and that to let them know again I wanted to return the truck. I am again requesting to have truck towed in and retuned to cancel this deal out!!
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alex E

    1 star

    10/28/2023

    I just spent the last week hammering out a deal on a used car with this dealer. After some back and forth, I put down a deposit and was going to come out and purchase the vehicle. After I placed my deposit, Landers must have decided that they didn't like the deal we came to and sent the car to auction instead. I work nights and sacrificed sleep on days I worked to be more convenient for them, and their response was to just sell a car out from under someone coming in from across the state, rather than honor the deal they agreed to. I will never shop at a Landers location ever. And I encourage anyone else considering it to ******* it, as they are not a business that honors their word.And when I called the dealer to see if anything could be arranged to let me still come pick up the car, I was told "nope, the car is sold," and then hung up on by sales manager ***. Not a phenomenal way to do business.

    Landers Ford Collierville Response

    11/07/2023

    We made a mistake by taking a deposit on a vehicle without the final numbers and trade being worked out. The vehicle was sold on an auction site it was previously listed on. We apologized to the customer and refunded his money. We also did this prior to the customer commuting across the state with his proposed trade. We have coached the salesperson and manager involved with the deal on better ways to handle situations like these in the future.

    Local BBB

    BBB of the Mid-South

    BBB Reports On

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