BBB Business Review

What is a BBB Business Review?

This Business is not BBB Accredited

Best Buy Canada Ltd.

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Phone: (604) 435-8223Fax: (604) 453-81162271 Harvey Ave, KelownaBC V1Y 6H2http://www.bestbuy.caView Additional Web Addresses

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BBB Accreditation

Best Buy Canada Ltd. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Best Buy Canada Ltd.'s rating include:

  • Failure to respond to 4 complaints filed against business.
  • 15 complaints filed against business that were not resolved.

Customer Complaints SummaryRead complaint details

598 complaints closed with BBB in last 3 years | 124 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues145
Billing / Collection Issues28
Delivery Issues60
Guarantee / Warranty Issues91
Other4
Problems with Product / Service270
Total Closed Complaints 598

Additional Complaint Information

The BBB of Mainland BC handles all complaints for Best Buy and Future Shop nationally. This report reflects customer experiences for all of Canada.

Due to the volume of complaint activity, 28% of complaints for this company are published for public viewing.

Customer Reviews Summary Read customer reviews

9 Customer Reviews Customer Reviews on Best Buy Canada Ltd.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 8
Total Customer Reviews 9 Customer Reviews

Additional Information

top
BBB file opened: 18/12/1990Business started: 01/01/1982
Type of Entity

Limited Liability Corporation

Business Management
Principal: Sara Aghvami (Senior Manager)
Contact Information
Tyler Smith
Business Category

Stereo Systems - Dealer, Computer Service, Repair & Cleaning, Electric Equipment & Supplies-Retail, Computers System Designers & Consultants, Video Games-Dealers, Television-Dealers, Computer-Dealers, Cellular Telephones, Appliances-Major-Dealers, Electric Instruments

Alternate Business Names
Future Shop, Geek Squad, Connect Pro, Futureshop.ca, Bestbuy.ca, Best Buy

Customer Review Rating plus BBB Rating Summary

Best Buy Canada Ltd. has received 1.1 out of 5 stars based on 9 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.