Business ProfileforHumana Health Plan Inc., Kentucky

31May24 I signed up my disabled brother( I am POA) for Humana Plan F supplemental insurance. He last lived at an assisted living home in Lockhart Texas early May. Due to mismanaged medication and neglect, he was admitted to a hospital twice beginning in April. He spent most of May in a rehab facility. He came to life with me 29May24 when he was discharged and Canyon Lake became his permanent address. I signed up for the Humana plan with TZ Insurance, a broker. I was told by David M***** that he would be covered effective 01Jun24 if I canceled his WellCare Advantage plan by 31May, which I did. Had a terrible time with Wellcare, trying to get confirmation that he was canceled that day. I finally heard back from the parent company of Wellcare and was promptly emailed a letter stating that Wellcare coverage was no longer effective 01Jun24, due to his move out of covered area for their plan. I was told by a representative at Humana to email medsuppcorrespondence@humana the letter and it could be backdated to take effect 01Jun24 due to the circumstances. On June 7, I sent the letter from Wellcare, proof of cancellation and also my power of attorney. Received the Humana Supplemental card in the mail. I recently tried to make an appointment for my brother and was told that the insurance was inactive. I called Humana to find out that it would be effective July 1 and not June 1. I was told repeatedly by Humana customer service and Medicare that since I had canceled Wellcare May 31 and he had moved that the Humana plan could be backdated with proof of cancellation of insurance of Wellcare. I also purchased, a prescription drug plan on 31May24 that also required Wellcare to release Marcus from Wellcare insurance plan. Marcus needs the coverage, as promised, for the month of June. I have spent days and days and hours upon hours trying to get this resolved.