Business ProfileforAction Day Nurseries & Primary Plus, Inc.
At-a-glance
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Business Details
- Location of This Business
- 3030 Moorpark Ave #D, San Jose, CA 95128-2518
- BBB File Opened:
- 2/7/1990
- Years in Business:
- 56
- Business Started:
- 1/1/1968
- Business Incorporated:
- 12/8/1972
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Carole J. Freitas, Owner
- Contact Information
Principal
- Carole J. Freitas, Owner
Customer Contact
- Carole J. Freitas, Owner
- Cathy Jelic
- Additional Contact Information
Fax Numbers
- (408) 248-7350Primary Fax
- (408) 248-7350
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Annie W
03/11/2022
our refund schedule. There will be no refund from the yearly tuition for withdrawal after May 1st. Refunds require 6 - 8 weeks to be processed.
Enrollment in each class is limited and expenses for the school continues regardless of attendance. No deductions, credits or refunds can be made for absences, vacations, or holidays. If a long absence is anticipated, please contact the school. Supplemental activity fees may be assigned during the year to help cover the costs of special events. A $25.00 service charge will be added to accounts with each returned check. The Registration, Enrollment, and Book/Materials/Technology fees are non-refundable."
Action Day Nurseries & Primary Plus, Inc. Response
03/16/2022
We tried very hard to work with this family, but they continuously declined our attempts to set up a meeting and discuss the student's withdraw. When she received the refund check, she did not agree with our policy.
We stand by our policy, as it is fair and reflective of the services of the program the student and family received.
Customer Response
03/16/2022
#2 the issue at hand is that the policy is not stated anywhere. The only thing that I signed never clarified the specifics of a refund policy other than it's a 30 day notice period and the wording around the refund being a "percentage based on our refund schedule" implies proration based on the amount I paid which is nothing like what is being claimed by the school.
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