Business ProfileforAllianz Group, Inc

If I could give this company a negative star review I would. Purchased this insurance to cover 2 back to back tours in *****( 1 month vacation). I fell and broke several bones halfway through our month long vacation so came home early. Allianz was great at getting us home on the plane but once we were home everthing changed. There website only uploads information in small amount. When you call you go through a call center and my call was dropped usually twice before I was connected to a person working on my claim. I uploaded receipts. I was told that was not enough, so we uploaded credit card statements showing the charges and bank statement showing we paid the credit card ****. I had an email from the tour company telling me my $$ for the second tour was non-refundable since we cancelled 3 days before the tour started. I also uploaded the tour company information on cancellation and reimbursement for $$ paid. That was not enough, I had to get a separate email from the tour company saying I was refunded no money and would not receive a refund. They also wanted terms and conditions from British Air about our return flight, and tickets we had purchased for several museums. Allianz paid my medical bill but then somehow gave me a new claim number for the trip insurance and applied it to a trip to ****** I had insured with Allianz 5 months earlier. Finally went to AAA and the supervisor called Allianz. They wanted me to reupload the my information I had uploaded 3 times in one month on the original claim # and then write them an email stating what I wanted to be reimbursed. Luckily I was called back within 18 hours of AAA calling Allianz. Spoke with ******** how said" Everything is there, you have provided all the informaiton you need and do not need to do anything." 24 hours later they cut a check to pay me. You only find info from them by checking their website. Then NEVER called except after AAA called them for me. ABSOLUTE WORST CUSTOMER SERVICE EVER!