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Greater Houston and South Texas

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BBB Accredited Business since

Chevron

Additional Locations

Phone: (713) 432-6400 Fax: (281) 582-2015 View Additional Phone Numbers 1400 Smith St, Houston, TX 77002 http://www.chevroncorp.com View Additional Web Addresses

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Description

This company refines oil and gas products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chevron meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Chevron include:

  • BBB does not have sufficient background information on this business

Factors that raised the rating for Chevron include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Complaint Information

Thank you for contacting your local BBB (BBB).
The company you have inquired about is located outside our service
area. For further information on this company, please contact the
following BBB office:



BBB of Metropolitan Dallas
1601 Elm Suite 3838
Dallas TX 75201

Phone : (214) 220-2000 (Central Time Zone)
FAX : (214) 740-0321
URL : www.dallas.bbb.org
E-mail: info@dallas.bbb.org



A BBB is a private, non-profit organization that provides
information services and programs to assist consumers and
businesses on behalf of an ethical marketplace.

Among the services BBBs provide are: business performance
information about a company, particularly whether or not there are
unanswered or unsettled complaints or other problems; information
about charities or other soliciting organizations that seek public
donations; help in resolving buyer/seller complaints against a
company, using mediation and arbitration services when appropriate;
and monitoring advertising and selling practices, seeking
corrections and improvements where appropriate.

BBBs are funded by member businesses that meet the BBB's standards
for membership and agree to support the BBB's principles of ethical
business practices and voluntary self-regulation.

Additional Information

top
BBB file opened: January 01, 1962
Business Management
Ms. Joni Baird, Manager of Policy, Govt. & Public Affairs Ms. Susie Hebert, Public/Governmental Affairs Rafael M. Mejia Linda Olsen, Credit Card Issues Jack Redding, Retail Account Manager Karen Tanny- Webber, Team Leader
Contact Information
Principal: Ms. Joni Baird, Manager of Policy, Govt. & Public Affairs
Business Category

OIL & GAS EXPLORATION/DEVELOPMENT OILS-FUEL GAS CO

Alternate Business Names
Chevron Corporation Chevron Mart ChevronTexaco ChevronTexaco Companies Columus Chevron Pemarco DBA Chevron Texas City Chevron
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Web Addresses

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