ComplaintsforChevron Products Company

Oil Refinery

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Initial Complaint
03/22/2024
Complaint Type:
Customer Service Issues
Status:
Unanswered
The business failed to respond to the dispute.
The incident occurred on February 22nd at the West Salem Chevron on ******* Road next to Dairy Queen, it was around 7:30pm. My daughter stopped by briefly because she got an ice cream cone and it started to melt. She wanted to quickly eat it so that it didn't melt on the car seat. I parked at one of the spots at this gas station near the gas pumps. One of your attendants, young man, early 20's, black hair, brown skin, walked up to our car and I rolled down the window a little, since I was not wearing my mask and asked what was the problem, he asked me something, and I asked him to repeat what he said, he said that we were parked on private property and asked us to leave. I said okay, confused, and rolled up my window. He stood there in an aggressive manner near my car on my side and motioned aggressively for us to leave now. I rolled down the window again and acknowledged what he said and told him that I heard him. He did not even allow me to put the melting ice cream away, since that's the main reason for us to park there. He motioned again and threatened us by asking if we wanted him to call the police. I said okay through the closed window because he was acting very aggressive and was forcing us to leave the gas station. My question to the business owner or corporate, do you treat everyone who parks at your gas station who potentially be passing through, quite possible use the public restroom that is on the same lot? Do you train your employees to behave aggressively towards the public and demand that anyone should be asked to leave? I parked briefly at this location, idling the car while my daughter finished her cone, which never happened because your employee's behavior. I do not appreciate being treated in this manner. I also sent an email to your corporate office yesterday and have not heard back as of today. I would like you correct your employees behavior so that this does not happen again. I called the gas station per your website, and the call drops.
Customer response
03/07/2024
I wanted to add that the business is no longer located at the original address I provided in my original complaint, back on February 24th. Can you please contact their corporate office?
The new signage says it's Space Age Fuel and no longer Chevron at that location.
Initial Complaint
03/06/2024
Complaint Type:
Service or Repair Issues
Status:
Unanswered
The business failed to respond to the dispute.
I opted in to a promotion by Chevron to pay for gas utilizing their mobile app for $1 off per gallon of gasoline for the first three fill **** Upon completing two fill **** I noticed that the promotion shown to be activated in my account yet not applied. I reached out to customer service by email, social media and phone to no avail.
Initial Complaint
03/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 2/12/ 2024, my wife (*****************************) filled the gas tank of her 2020 ********** with $50.64 of gas from pump 1 at this location (Chevron *******) between 8:10 AM and 8:25 AM. She then drove approximately 1.4 miles to her work at ************************************ teaching Kindergarten. At approximately 9:30 AM, she left her work to drive to an interview at a school on *************************, where the call began jerking as she pressed the accelerator and eventually the vehicle stalled on the exit Ramp of Exit 101, ************************* from I-85 Southbound, approximately 8.8 miles from ************************************. The vehicle was towed to ******* Automotive in Suwannee, ** (at a cost of $160.00) where the mechanic found contaminated gas with a mixture of water in the vehicles gas tank. This has resulted in at least $450.00 in repairs to drain the tank and lines of the contaminated fuel, clean the gas tank and lines, and reinstall. Upon contacting the gas station in person, I was instructed to contact the companies corporate phone number at ************. Multiple attempts (10) to contact this number over a 3 day span have resulted in busy signal each time.
Customer response
02/16/2024
I have attached the Mechanic's diagnosis and repair bill. I have also attached the Fuel Testing Report from the ******* ********** of ************
Business response
03/12/2024
Dear ***,
Thank you for your patience while we reviewed the customer's concern. ********************** does not own this location. This station is independently owned and operated by ********************, LLC. We have shared the customers concern with the relevant retailer. They have reached out to the customer directly regarding their experience. Please see the station's response provided below.
We appreciate the time you have taken to contact us. We look forward to continuing to deliver top quality service and products to our customers in the future.
Sincerely,
***************************************
******************* Center Senior Specialist
Chevron Products Company, a division of Chevron ***** Inc.
_________________________________________________________________
RESPONSER TO CUSTOMER-
Hi *************************,

This is ******* from ********************. I wanted to inform you that now you can call ************************* at ************, regarding the fuel issues that you had at the Chevron gas station at **********************************************
Initial Complaint
01/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The employee listed on the receipt kept my money and said she put it in her own pocket and refuses me to speak to the manager
Business response
02/12/2024
Dear ********,

Thank you for your patience while we review the customers concern. At Chevron, our core values include treating everyone with dignity and respect and ensuring our customers have a clean, safe and reliable experience.

Chevron does not own this location. This station is independently owned and operated by HOLIDAY OIL. We have shared the customers concern with the relevant retailer and received a response. Please see the station and marketer response and their direct contact information below.

Station ID: ******
HOLIDAY OIL CHEVRON #**
*********************************
So. *********, ** 84115
**************

Marketer:
***********
*******************************************************************
**************

We appreciate the time you have taken to let us know of your concern. We look forward to continuing to deliver top quality service and products to you in the future.

Sincerely,

***************************************
******************* Center Senior Specialist
Chevron Products Company, a division of Chevron ***** Inc.
__________________________________________________________________
RESPONSE FROM THE MARKETER'S DIRECTOR OF OPERATIONS-

Regarding the employee that said she took the money; this was said in jest and frustration. We have talked with the employee on how to better handle this in the future. The District Manager over this store has also tried talking with the customer. From what I understand we have had 5 to 6 conversations with the customer explaining to her that our system has issued the refund and now it is up to the cash card company she used to issue the refund.

Thank you,

Director of Operations
*********** | *******************************************************************
Initial Complaint
01/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Thursday January 25th **** approx 9:30am I ******************************* went to Chevron gas station in *******, ** to order my usual a breakfast Eggwich, it is apart of their menu. On the Menu it says egg sandwich with your choice of ham, bacon, sausage or STEAK on a English muffin or croissant. I usually get the steak and croissant from. This same gas station. The attendant was very rude and told me I couldn't order that even though it is on the menu.he said it wasn't on the Menu. I pointed to the menu he started making very rude and unnecessary comments because a 2nd attendant took my order. When I called to ask his name and for his mangers name he kept hanging up on me and another employee answered and I asked to speak to a manager and the same guy got on the phone and yelled " f*** off!" And hung up on me again.
Business response
02/12/2024
Dear ********,
Thank you for your patience while we review the customers concern. At Chevron, our core values include treating everyone with dignity and respect and ensuring our customers have a clean, safe and reliable experience.
Chevron does not own this location.This station is independently owned and operated by *********** ******* We have shared the customers concern with the relevant retailer. Please see the station and marketer information below.

Station ID: ******
*********** CO INC
**********************************************
**************

Marketer:
************** INC
50 *******************
SUITE 100
****************************

We appreciate the time you have taken to let ** know of your concern. We look forward to continuing to deliver top quality service and products to you in the future.

Sincerely,

***************************************
******************* Center Senior Specialist
Chevron Products Company, a division of Chevron ***** Inc.
Initial Complaint
01/21/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I visited chevron on frontage road today 1.21.2024 . ****** who has been very rude and racist and several previous occasions. Directed a family she was speaking Spanish with to step in line in front of myself and a man who has already been waiting in line for several minutes. After she assisted the family I let ****** know it was very rude for her to take them in front of us in line. The man in line with me agreed and said he was already in line. ****** go very loud and upset. I asked her several times to stop talking to me.. I attempted to speak with the other representative who was assisting me with my purchase and ask him who the manager is and when they will be in.****** repeatedly interrupted my our conversation and shouted answers to my questions. I again repeatedly said. I'm trying to talk to him I am asking you not to talk to me. She continued to yell and be rude and nasty. Refused to stop speaking to me she was very aggressive and nasty. This occurred at 12:50pm
Business response
02/09/2024
Dear ***,
Thank you for your patience while we reviewed the customer's concern. The ******************** management was able to reach out to the customer directly regarding their experience. Please see the station's response provided below.
We appreciate the time you have taken to contact us. We look forward to continuing to deliver top quality service and products to our customers in the future.

Sincerely,

***************************************
******************* Center Senior Specialist
Chevron Products Company, a division of Chevron ***** Inc.
_________________________________________________________________
RESPONSE FROM STATION MANAGER-
Good morning,
Just want to communicate to you, customer ***** came by the ******************** earlier this morning, I had a conversation with her about the incident,apologize and assure her the situation had been taken seriously and not ignored. ****** was happy with the outcome of our conversation at the end she left happy and satisfied.
If there is any further assistance, you need from me feel free to contact me.

Thank you,
************************* [Chevron Stations Inc.]
Store 1433
*******************************************************
************ Store
Customer response
02/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
01/19/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
So at 12:30 pm 1/19/2024 I asked for ***** on pump #** and then after that I asked for change for change for a 20$ bill. The clerk ******* says that the store does not give change. I asked since when and he replied since day 1. I said I come here all the time and never had a problem getting change before. He had a horrible attitude about it. There is no where stated the store does not provide change. So I would like an explanation and an apology.
Business response
01/30/2024
Dear ********,

Thank you for your patience. After reviewing the customer's concern, it has been determined that there's not enough information to properly address this complaint. Please see our response provided below.

We appreciate the time you have taken to contact us. We look forward to continuing to deliver top quality service and products to our customers in the future.

Sincerely,

***************************************
Consumer ***************** Senior Specialist
Chevron Products Company, a division of Chevron ***** ****
_________________________________________________________________
RESPONSE TO CUSTOMER-

Dear *******************************,

Thank you for contacting Chevron regarding your recent experience. The company is always actively working to improve service levels and your feedback is invaluable.

We are unable to address your concerns, based on the information you provided. Kindly provide us the following information for proper documentation and escalation of your feedback.

Requested Information:

Complete Details of Incident
Station **************************** station address
Cross streets, city and state

To help you identify the facility involved, please refer to the Station Finder link provided below:

**************************************************************************************************

Should you have any questions or would like to speak directly with a member of our team, please don't hesitate to reach out to us at **************, option 3 and we'll be more than happy to assist you.

We truly appreciate your business and look forward to serving you in the future.

Sincerely,

***************************************
Consumer ***************** Senior Specialist
Chevron Products Company, a division of Chevron ****** ****
Initial Complaint
01/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They are Stealing pictures from my ****** account to sell. Online and in store
Business response
01/24/2024
Dear ********,

Thank you for your patience. After reviewing the customer's concern, it has been determined that there's not enough information to properly address this complaint. Please see our response provided below.
We appreciate the time you have taken to contact us. We look forward to continuing to deliver top quality service and products to our customers in the future.

Sincerely,
***************************************
Consumer ***************** Senior Specialist
Chevron Products Company, a division of Chevron ***** Inc.
_________________________________________________________________
RESPONSE TO CUSTOMER-
Dear *************************,
Thank you for contacting Chevron regarding your recent experience. The company is always actively working to improve service levels and your feedback is invaluable.
We are unable to address your concerns, based on the information you provided. Kindly provide us the following information for proper documentation and escalation of your feedback.

Requested Information:

Complete Details of Incident
Station ********************************** station address
Cross streets, city and state

To help you identify the facility involved, please refer to the Station Finder link provided below:

**************************************************************************************************

Should you have any questions or would like to speak directly with a member of our team, please don't hesitate to reach out to us at **************, option 3 and we'll be more than happy to assist you.
We truly appreciate your business and look forward to serving you in the future.

Sincerely,

***************************************
Consumer ***************** Senior Specialist
Chevron Products Company, a division of Chevron ***** Inc.
Initial Complaint
01/16/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I fueled at a chevron gas station in ******* located at ************************************************************************************* I fueled for about $4 and few cents but noticed that my bank was charged $125. I request refund from the last station for extra amount they billed fraudulently.I didn't get a receipt because I trusted them and paid outside at pump number 1 around 5:30 PM on January 16,2024.
Business response
01/24/2024
Dear ********,
Thank you for your patience while we reviewed the customer's concern. Please see our response provided below.
We appreciate the time you have taken to contact us. We look forward to continuing to deliver top quality service and products to our customers in the future.

Sincerely,
***************************************
Consumer ***************** Senior Specialist
Chevron Products Company, a division of Chevron ***** Inc.
_________________________________________________________________
RESPONSE TO CUSTOMER-
Dear *************************************,

Thank you for taking the time to contact Chevron regarding the pre-authorization amount placed on your account after a fuel purchase. The company is always actively working to improve service levels and your feedback is invaluable.

We're sorry to hear about your recent experience. Please be advised that Chevron did not charge you $125.00. Your card issuer or bank sends a request to pre-authorize the transaction for a set amount and duration. ***** may hold this pre-authorization amount until they receive notification of the final purchase amount after completion of the transaction. Chevron does not control the duration of the hold. Please contact your financial institution to release this hold if you can still see the charge on your end.

We're sorry if this process caused you any inconvenience. We sincerely value you as a customer and hope this incident will not keep you from patronizing stations in our retail network in the future. Should you have further questions, please don't hesitate to reach out to us at **************, option 3 or email us at ********************************* and we'll be more than happy to assist you.

Sincerely,

***************************************
Consumer ***************** Senior Specialist
Chevron Products Company, a division of Chevron ***** Inc.
Customer response
01/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
01/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
REFUND IS DUE OF $3.81
Business response
01/24/2024
Dear ********,
Thank you for your patience while we reviewed the customer's concern. We have reached out to the customer directly regarding their recent experience. Please see our response provided below.
We appreciate the time you have taken to contact **. We look forward to continuing to deliver top quality service and products to our customers in the future.

Sincerely,
***************************************
******************* Center Senior Specialist
Chevron Products Company, a division of Chevron ***** Inc.
_________________________________________________________________
RESPONSE TO CUSTOMER-
Complaint ID #********

***********************
************************************************************************

Dear ***********************,

Thank you for taking the time to contact ** about your experience during your recent visit to one of our Chevron retail stations located at ***********************************************************************************. The company is always actively working to improve service levels and your feedback is invaluable.

Were sorry for any inconvenience and have enclosed a Chevron Gift Card valued at $25 that can be used at any Chevron or Texaco branded stations.

We truly appreciate your business and look forward to serving you in the future.

Sincerely,

***************************************
******************* Center Senior Specialist
Chevron Products Company, a division of Chevron ***** Inc.
Customer response
01/31/2024

Complaint: 21136457

I am rejecting this response because: I HAVE NOT RECEIVED THE $25.00 PLEASE MAIL IT TO ME AT *************************************************************************; AND EMAIL ME THAT YOU HAVE SENT IT.

Sincerely,

***********************

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