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Telecheck Services, Inc.

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Phone: (888) 288-0131 Fax: (402) 916-8190 View Additional Phone Numbers 5251 Westheimer Road , Houston, TX 77056 http://www.firstdata.com

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Description

Check-Related Processing, Acceptance, guarantee and verification services;depository account screening services.  Telecheck advertises online but does not contract online.  Telecheck provides remote transaction services for online and/or telephone payments.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Telecheck Services, Inc. include:

  • Government action(s) against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Telecheck Services, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 371 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

371 complaints closed with BBB in last 3 years | 83 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 110
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 257
Total Closed Complaints 371

Additional Complaint Information

TeleCheck has provided the following statement and wants the consumer to have the following information.  TeleCheck was the sole creator and provider of the following information and does not speak for or express the views of the Better Business Bureau of Houston.


ELECTRONIC COMMUNICATIONS
:  By communicating through the BBB's secured, automated complaint system, you AUTHORIZE TeleCheck to obtain and communicate your personal financial information and personal information to you and the BBB via electronic mail.  If you do not wish to communicate via electronic methods, please call TeleCheck directly at the numbers appearing below, or write to TeleCheck at the address provided in this report.

HAVE YOU RECEIVED A "CODE 3"?   Your check may have been declined by a merchant that subscribes to TeleCheck Services because the transaction did not score highly enough on the TeleCheck risk analytic model which the merchant utilizes.  Receipt of a Code 3 does not signify to the merchant that you have poor credit or check writing history.  Rather it signifies that the transaction contained a significant level of statistical markers for risk.  You can learn more about risk analytic models by visiting:  http://www.firstdata.com/telecheck/telecheck-declined-check.htm.

FOR MERCHANT ISSUES:  Please include your TeleCheck Account Number on all correspondence or have this information ready when speaking with a merchant services representative.

FOR ALL CHECK WRITERS ISSUES: Please include your driver's license or state-issued identification number and bank account and routing number in all correspondence or have this information ready to provide when phoning your concerns.  Providing this information to TeleCheck is necesarry for agents to authenticate your identity and locate your complete records.  Please see below for departmentnumbers and additional information.
                                             
General Questions;
Check Writer Services: 
888.288.0131                
800.366.2425
888.223.4085
Fax # 402.916.8190      

To Report:

Forgery/ID Theft
          
800.280.7196 
Fax #402.916.8180   
(Forgery affidavit AND/OR police report reflecting bank account and  routing number and check numbers reported.)  

Bankruptcy                   
800.280.7196 (Case filing information AND/OR attorney contact information)
Fax # 402.916.8160

Check Acceptance Issues               Please Have:
Check Declines    800.366.2425      (Record Locator #, if provided by retailer.)
Code 3 Declines   800.366.2425      (Record Locator #, if provided by retailer.)

Merchant/Bank Customers
Sales/Service Support:  800.835.32443   Please have your TeleCheck Account Number

Additional Information

top
BBB file opened: January 01, 1978 Business started: 01/01/1966 Business started locally: 01/01/1977
Business Management
Mr. Stephen Moore, Supervisor of Operations Mr. Mark Wallin, Geneal Manager Mr. Daniel Torres, QA Analyst
Contact Information
Principal: Mr. Stephen Moore, Supervisor of Operations
Principal: Irma Reyes, Director of Compliance & Training
Principal: Mr. Mark Wallin, Geneal Manager
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