Business Profile

Payment Processing Services

TeleCheck Services, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TeleCheck Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

159 total complaints in the last 3 years.
57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** was recently merged with another financial institution, requiring changes to bank routing number and account number. When we go to our grocery store, checks are declined. We have registered our info via get *********************************** and have reported the required information four separate times. Reason for being declined is insufficient check writing experience. We have also provided Telecheck with our previous routing number and account number. According to their representative, they can find no record of the previous account, despite the fact that between my wife and myself, we have written MORE THAN ****** (ten THOUSAND) checks on this account over the years without issue.
Business Response
Date: 07/17/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
625084
IN ALL FUTURE CORRESPONDENCE

July 17, 2025

******* Avery
2064 Avalon Mist Cir
OFallon, MO 63368

BBB Complaint No. ******** / ******* ***************************************************** you for speaking with me on July 15, 2025 and providing the bank account information associated with the declines you received. As discussed on that call, the Code 3 declines were generated due in part to a lack of history on the bank account because of a change in the bank account information from the check. To address this issue, TeleCheck migrated your check writing history from a previous bank account. ****************** does not show any attempted check transactions on the new account since the migration was completed.

We believe this resolves your issue, but if you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** MondayFriday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* *****
Consumer Resolution Services
Initial Complaint
Date:07/06/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Telecheck is denying my checks due to identity theft issue 20 years ago when bad checks were done on me.
Business Response
Date: 07/18/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
624860
IN ALL FUTURE CORRESPONDENCE

July 18, 2025

Faith Moon
****************************************;
************, ** 62864

RE: BBB Complaint No. ******** / ********************************************************************** has received your BBB complaint regarding check declines related to opening a ******* MoneyCard account. We sincerely apologize for any trouble you have encountered with these declines. Please note that I did call you at the number provided in the complaint (**************) to discuss this matter but was unable to leave a voicemail due to a full mailbox. If you would like to discuss this with me directly, please call ************** or reach me directly by email at ******************************************.

While we understand your frustration, we need a little more information to help us locate the decline so we can help resolve your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transactions at issue:

A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or
A copy of a voided check from the account in question or the full bank account and routing numbers.

Please note all information you provide us is legally protected from unauthorized disclosure.

If you have any additional questions or concerns, please call or email me directly as noted above. You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Initial Complaint
Date:06/27/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Morning, I never thought I had to complain about something like this. *********** is connected to a service by the name Telechek, and they authorize order which I had no idea about to make sure its not fraudulent. I have been trying to place an order for quite a few hours this morning and *********** creating an issue, after issue trying to place an order and I even have my bank account attached to the order I was trying to place. I then call Telecheck and Im sure Im spelling this wrong, but I was incredibly frustrated, asked for a supervisor after my conversation with the **** kept apologizing and then toward the end of the conversation stating that I have to wait 24 hours to try and place the order again. NO ONE should have such difficulty continuously trying to place an order. It is UNACCEPTABLE and I should not be tolerating this nor anyone else. There was no supervisor available and now I just have to wait and not even sure the items will be available when I am able to. I will report this company again if I have to or dont come to a resolution ASAP.
Business Response
Date: 07/11/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
624025
IN ALL FUTURE CORRESPONDENCE

July 11, 2025

******* Almonte
************************************************;
*******, ** 07508

RE: BBB Complaint No. ******** / ******* ********************************************************************** has received your BBB complaint regarding declines using your checking account at the ******* website. We sincerely apologize for any trouble you have encountered with these declines. Please note that I did call you at the number provided in the complaint (**************) to discuss this matter and left a voicemail message. If you would like to discuss this with me directly, please call ************** or reach me directly by email at ******************************************.

While we understand your frustration, we need a little more information to help us locate the decline so we can help resolve your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transactions at issue:

A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or
A copy of a voided check from the account in question or the full bank account and routing numbers.

Please note all information you provide us is legally protected from unauthorized disclosure.

If you have any additional questions or concerns, please call or email me directly as noted above. You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* *****
Consumer Resolution Services
Initial Complaint
Date:06/26/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by phone, not by mail. That Telecheck had reported to ********************* that I clashed at ******* checks in the amount of ***** , 3 different checks. One in the amount $489.68 check # *****, another for $599.20 check # *****, lastly a check for $596.03 check # *****. They wouldnt tell me what bank they were drawn from. I have never written checks for these amount and I dispute these allegations . I dont know what recourse I have to resolve this. Please advise me how to proceed or if you can?
Business Response
Date: 07/02/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
623967
IN ALL FUTURE CORRESPONDENCE

July 2, 2025

**** Thomas
**************************************;
******, ** 44676

RE: BBB Complaint No. ******** / **** Thomas
Reference Numbers: 44-243444425804, 44-243444425772, & 44-243444425740
Original Creditor: Walmart
Current Creditor: TeleCheck Services, LLC

Dear Ms. *************************************** has received your BBB complaint regarding transactions processed with ******* which you claim were not made by you. I would like to sincerely apologize for any inconvenience or frustration you have encountered regarding this issue.

For background, TeleCheck is a check acceptance and check processing company which works with merchants nationwide who wish to accept payment by check. For some merchants like *******, customers can tie their account to a checking account as a form of payment. Those transactions are electronically processed like a check even though no physical check is actually involved.

Based on the information you provided, TeleCheck located the above-referenced items associated with returned payments which TeleCheck warranted from *******. As part of our investigation, we reached out to ******* for validation of these items. ******* responded with the enclosed electronic receipts which reference a $566.03 check transaction, a $599.20 check transaction, and a $453.68 check transaction all processed on December 4, 2024.

TeleCheck was notified that these items returned unpaid from the bank on December 9, 2024; upon return of these items, TeleCheck paid ******* for these items as part of its warranty to *******, took ownership of these items, and then assigned them to its affiliate *************************************** for collection on December 10, 2024. Below is a summary of the active items in our database:

Consumer Name: **** ******
Acct# (Last 4): ***1976
ID# (Last 4): N/A
SS# (Last 4): N/A
Check #: 99936892
Original Creditor: Walmart
Check Date: December 4, 2024
$ **** $566.03
Current Status: Active

Consumer Name: **** ******
Acct# (Last 4): ***1976
ID# (Last 4): N/A
SS# (Last 4): N/A
Check #: 99631578
Original Creditor: Walmart
Check Date: December 4, 2024
$ **** $599.20
Current Status: Active

Consumer Name: **** ******
Acct# (Last 4): ***1976
ID# (Last 4): N/A
SS# (Last 4): N/A
Check #: 99371007
Original Creditor: Walmart
Check Date: December 4, 2024
$ **** $453.68
Current Status: Active

*NOTE: 0 or N/A appearing in grid indicates inapplicability based on transaction type.

We understand from your complaint that you believe these items may be the product of forgery, fraud, or identity theft. We ask that you provide any information that you have to support these claims. Documentation that best substantiates your claim may include any of the following:

(1) a TSI Forgery/Identity Theft Declaration (form enclosed);
(2) a police report referencing the bank account, the unauthorized activity, and item at issue;
(3) a completed FTC Identity Theft Report Affidavit available at ***********; or
(4) a completed bank affidavit or declaration listing disputed debts.

Please note that any confidential information you provide is legally protected from unauthorized disclosure. Please send any documentation or information by mail to: Mail: TeleCheck Services, LLC, Attn: ************** P.O. *****************************************************************. If you wish to fax this information, please send it to **************.

While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary. Please also review the following important notice below.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services

Enclosure
Initial Complaint
Date:06/25/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wrote 2 checks at the casino, telecheck continued to draft, over and over! The bank has confirmed! The bank says call telecheck and telecheck says to call the bank. This is gone on over a year!The $4800 does not include bank fees and quite honestly all the trouble. Please please help me get my money back. ****** at the ************************** has researched and confirmed what I am saying.
Business Response
Date: 07/11/2025
Thank you for bringing your concerns to our attention. A representative with TeleCheck spoke with you on July ******, which you informed that representative you will be sending a copy of the bank statements for the debits in question. Once TeleCheck has that information they will be reviewing the transactions from her account during that timeframe.
Thank you,
Fiserv
Initial Complaint
Date:06/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Telecheck processed several checks that were made to my account, which were fraudulent. I have tried multiple times to call them to report the issue, but their phone system does not allow me to talk to a representative. Also, I have attempted to report the fraud to them online but their website is not working properly. It is impossible to report this issue directly to them via phone or website. This is a terrible company and I need them to refund the money that was charged to my bank account because they processed fraudulent checks that were billed to my checking account.
Business Response
Date: 06/30/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
622474
IN ALL FUTURE CORRESPONDENCE

June 27, 2025

Francisco Galvan
******************;
*************************************;

RE: BBB Complaint No. ******** / ******************************************************************************* a check processing company, has received your BBB complaint regarding what we understand you believe were unauthorized debits from your checking account, a **** Financial checking account ending in 2250. But, as discussed below, TeleCheck cannot modify the transactions at this point. Accordingly, our recommendation is that you dispute it with your financial institution, ***************

Relevant here, TeleCheck is a payment processor that processes check account payments that are submitted to its merchant customers by consumers like yourself. Each of these payments, all involving transactions with Genesis-FS **** Services, were successfully processed as ACH items that then posted to your bank account. ******************* records accurately reflect this fact.

We understand that you may believe that despite that, these transactions, although successfully processed, were not authorized by you. Once a transaction processes successfully, however, there is no further action TeleCheck can take to reverse the transaction. You would need to work with your financial institution in order to dispute these items. If, as we recommended above, your dispute with the bank is successful, it will generate a return of those funds to the merchant and funds will be returned to you. This will then generate a debt item in our system which you will be notified about. At that point, you should be able to dispute the item with us and we may be able to update it to fraud in our system if you provide us any of the following items: a signed forgery declaration, a bank letter noting the account and debt at issue, a FTC ID Theft Affidavit, or a filed police report noting the debt and bank account.

While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Initial Complaint
Date:05/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Telecheck. On 2/28/25 their check cashing system at ******* was down. I wrote a check on that day. In March on my bank statement I find out ******* processed the check twice. When my bank reversed the charge, Telecheck put me on a Code 3. Now I cannot write checks to businesses that use Telecheck. I have tried to resolve this with *******, see uploaded documents for evidence. Telecheck created this problem when their system went down. Now to resolve it, Telecheck wants every scrap of personal information from me. I did not bounce a check.Thank you, ****** ****
Business Response
Date: 06/13/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
620938
IN ALL FUTURE CORRESPONDENCE

June 12, 2025

****** Rush
***************************;
*****, IL 60123

RE: BBB Complaint No. ******** / ****** Rush
Debt Reference Number: 37-250883725003
Original Creditor: ******* No. 1814
Current Creditor: TeleCheck Services, LLC

Dear Ms. ********************************************* has received your BBB complaint regarding a check transaction to ******* that was returned, which you believe was the result of the transaction being double processed. As explained below, TeleCheck has closed this item in its system.

The item above was processed February 28, 2025 on a *********************** and ************* checking account ending in 0009. ******* notified TeleChecks affiliate *** Recovery Services, **** of the returned item and it was subsequently assigned for collection on April 24, 2025.

As part of its investigation of this complaint, TeleCheck shows that the item in question was already reversed and closed in our system and noted as inactive. A summary of this information is listed below:

Consumer Name: ****** Rush
Acct # (Last 4): ***0009
ID# (Last 4): ***1607
SS# (Last 4): N/A
Original Creditor: ******* No. 1814
Check Date: February 28, 2025
Amount $: $122.03
Current Status: Inactive

Additionally, we have made some modifications to your information in our system which we believe will reduce the likelihood of future Code 3 declines. Our records reflect no check transactions with TeleCheck merchants since we made those adjustments.

We believe this resolves your issue, but if you have any additional questions or concerns, call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Customer Answer
Date: 06/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have received nothing from Telecheck regarding this issue. I didn't receive anything from Telecheck from the beginning. Telecheck just let me find out I couldn't write checks by being embarrassed in the check out lane at ******. I have not tried to write any checks since this happened. I do not trust the Telecheck system will be up and running the next time I try to write a check. There's no way to know if the Telecheck system is up and running until you check out.

Regards,

****** ****
Business Response
Date: 07/01/2025
Please see attached.
Initial Complaint
Date:05/30/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've tried multiple times to make a grocery pick-up order through ******* and keep getting a message that states to call Telecheck. I first called yesterday and wasn't given any clear reason for the decline other than possible lack of history which is absurd since we've been doing purchases with ******* for years. They also stated well, wait till tomorrow so the SYSTEM can reset! Well, tomorrow came (today) and NOPE...not happening! There is no code 3 or 4 or whatever since this is an online order and only to call them. Talked with them twice and quite frankly it's irritating talking with someone who's obviously working from home and hearing kids in the background. So unprofessional and almost scam like. I've never written a bad check in my life and my credit is **** near perfect!
Business Response
Date: 06/11/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
620935
IN ALL FUTURE CORRESPONDENCE

June 6, 2025

******* Dickerson
********************;
************, OK 73130

RE: BBB Complaint No. ******** / ******* ************************************************************************** has received your BBB complaint regarding declines using your checking account at the ******* website. We sincerely apologize for any trouble you have encountered with these declines. Please note that I did call you at the number provided in the complaint (**************) to discuss this matter and left a voicemail message. If you would like to discuss this with me directly, please call ************** or reach me directly by email at ******************************************.

While we understand your frustration, we need a little more information to help us locate the decline so we can help resolve your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transactions at issue:

A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or
A copy of a voided check from the account in question or the full bank account and routing numbers.

Please note all information you provide us is legally protected from unauthorized disclosure.

If you have any additional questions or concerns, please call or email me directly as noted above. You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Initial Complaint
Date:05/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TeleCheck has flagged both my checking accounts so that my checks are not accepted at either ******* or Tractor Supply or any other business using their service. Issue was contesting a double billing by ******* (resolved) but no ability to contact a representative of TeleCheck to resolve. The businesses involved do not know or have ability to correct the actions taken by TeleCheck. TeleCheck is interferring in lawful commercial transactions and has been doing so since November 2024 when the double billing was disputed and resolved monetarily with *******.
Business Response
Date: 06/11/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
620499
IN ALL FUTURE CORRESPONDENCE

June 11, 2025

Clarence Roop
3109 County Road 264
Breckenridge, TX 76424

BBB Complaint No. 23387893 / Clarence Roop
Reference Number: 37-250103725003
Original Creditor: Walmart No. 438
Current Creditor: TeleCheck Services, LLC

Dear Mr. Roop,

Thank you for speaking with me on June 2, 2025 and providing your bank account information to research your consumer history. As discussed, the check declines you were experiencing were likely due to an active stop payment debt item that you explained was due to Walmart double processing a transaction. With the bank statement you provided, TeleCheck reviewed the transaction and Walmart agreed to have the debt item reversed and removed. As a result, TeleCheck has closed this item in its system and this item is inactive in our system. A summary of this information is listed below:

Consumer Name: N/A
Name Acct #(Last 4): ***0832
ID# (Last 4): ***4998
SS# (Last 4): N/A
Original Creditor: Walmart No. 438
Check Date: December 2, 2024
Amount $: $107.51
Current Status: Inactive

We believe this resolves your issue, but if you have any additional questions or concerns or receive additional declines, please call me directly at (240) 849-5021 or by email at [email protected]. You may also contact our Consumer Call Center at (800) 366-2425 Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

Michael Baker
Consumer Resolution Services
Customer Answer
Date: 06/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As of 6/10/25 the issue is still unresolved. I have been in contact with TeleCheck representative and advised him of ongoing issue. As of now I have not had opportunity to attempt another transaction at ******* or Tractor Supply to confirm issue has been resolved.

Regards,

******** ****
Business Response
Date: 06/18/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
622356
IN ALL FUTURE CORRESPONDENCE

June 20, 2025

Clarence Roop
3109 County Road 264
Breckenridge, TX 76424

RE: BBB Complaint No. 23387893 / Clarence Roop
Reference Number: 37-250103725003
Original Creditor: Walmart No. 438
Current Creditor: TeleCheck Services, LLC

Dear Mr. Roop,

TeleCheck has received your BBB complaint regarding our previous letter response on June 6, 2025.

As stated in the response, the above debt item was reversed and removed from our records due to the transaction being a double processing by Walmart. A summary of this information is listed below:

Consumer Name: N/A
Acct # (Last 4): ***0832
ID# (Last 4): ***4998
SS# (Last 4): N/A
Original Creditor: Walmart No. 438
Check Date: December 2, 2024
Amount $: $107.51
Current Status: Inactive

Additionally, TeleCheck has made some modifications to your information in our system which we believe will reduce the likelihood of future Code 3 declines. Our records reflect no check transactions with TeleCheck merchants since we made those adjustments.

We believe this resolves your issue, but if you have any additional questions or concerns or receive additional declines, please call me directly at (240) 849-5021 or by email at [email protected]. You may also contact our Consumer Call Center at (800) 366-2425 Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

Michael Baker
Consumer Resolution Services
Initial Complaint
Date:05/28/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company sent my debt to collections despite having an ongoing fraud investigation by my bank and the local *******************. My account information was stolen and used to purchase $600 in diesel. The charges occurred on 5/7/2025 and I reported them on 5/9/2025, as soon as they showed on my bank account. Per my bank's Zero Fraud coverage, I am protected. Further, per the Electronic Funds Transfer Act, since I reported the fraud within 2 days, I am liable for a maximum of $50. Despite this, they referred $600 to debt collection, which is illegal to do during an ongoing investigation.
Business Response
Date: 06/05/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
620270
IN ALL FUTURE CORRESPONDENCE

June 4, 2025

******* Henderson
***************************;
********, ** 92345

RE: BBB Complaint No. ******** / ******* Henderson
Reference numbers: 36-251333690004
Original Creditor: Maverik
Current Creditor: TeleCheck Services, LLC

Dear Mr. ***************************** you for speaking with me on June 2, 2025 and providing the information needed to the active debt item listed above. As discussed, TeleCheck located the Forgery affidavit that you provided in a previous case and updated the debt item to a forgery status and closed. Below is a summary of the information in our system:

Consumer: ******* Henderson
Name Acct #(Last 4): ***8906
ID# (Last 4): N/A
SS# (Last 4): N/A
Check #: 99753108
Original Creditor: Maverik
Check Date: May 7, 2025
Amount $: $600.00
Current Status: Modified

We believe this resolves your issue, but if you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday - Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Customer Answer
Date: 06/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *********

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TeleCheck Services, LLC is NOT a BBB Accredited Business.