BBB Accredited Business since
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This company offers paid question-and-answer service on the Internet.
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A BBB Accredited Business since
BBB has determined that JustAnswer meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for JustAnswer include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 250 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||111|
|Total Closed Complaints||250|
Additional Complaint Information
Complaints processed by BBB state that some consumers do not realize they are signing up for a subscription service. Consumers should take the time to review content before automatically clicking through. As is customary with most subscription services, customers should understand that if they sign up for a subscription and do not cancel before the trial period is up, their enrollment in the subscription will continue and the subscription charges will be charged accordingly. You may reach JustAnswer's customer care center at 1-888-587-8220.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||99|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeff Cavellini, Director of Customer Service Emily Porter, Legal
Number of Employees
Professional Services - General Internet Services
Service AreaThis business service area covers San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview