Text Sizesmall medium large

BBB Accredited Business since

JustAnswer

Phone: (888) 587-8220 Fax: (415) 480-2121 View Additional Phone Numbers PO Box 29045, San Francisco, CA 94129 View Additional Email Addresses http://www.justanswer.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers paid question-and-answer service on the Internet.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that JustAnswer meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for JustAnswer include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 250 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

250 complaints closed with BBB in last 3 years | 97 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 88
Billing/Collection Issues 36
Delivery Issues 9
Guarantee/Warranty Issues 6
Problems with Product/Service 111
Total Closed Complaints 250

Additional Complaint Information

Complaints processed by BBB state that some consumers do not realize they are signing up for a subscription service. Consumers should take the time to review content before automatically clicking through. As is customary with most subscription services, customers should understand that if they sign up for a subscription and do not cancel before the trial period is up, their enrollment in the subscription will continue and the subscription charges will be charged accordingly. You may reach JustAnswer's customer care center at 1-888-587-8220.

Customer Reviews Summary Read customer reviews

99 Customer Reviews on JustAnswer
Customer Experience Total Customer Reviews
Positive Experience 87
Neutral Experience 3
Negative Experience 9
Total Customer Reviews 99

Additional Information

BBB file opened: June 23, 2006 Business started: 07/01/2002 in CA Business started locally: 07/01/2002 Business incorporated 06/29/2011 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeff Cavellini, Director of Customer Service Emily Porter, Legal
Contact Information
Principal: Mr. Jeff Cavellini, Director of Customer Service
Number of Employees

150

Business Category

Professional Services - General Internet Services

Service Area
This business service area covers San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek

Customer Review Rating plus BBB Rating Summary

JustAnswer has received 4.86 out of 5 stars based on 99 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.