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      Country
          Country

          Find a Location

          JustAnswer has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforJustAnswer

            Ecommerce
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.55/5stars

            Average of 6,727 Customer Reviews

            Customer Complaints

            6,538 complaints closed in last 3 years

            3,132 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/19/2006

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            JustAnswer is a platform that connects people with live affordable professional  doctors, lawyers, vets, mechanics and other verified and vetted experts for real-time, online professional help. . 

            Business Details

            This is a multi-location business.

            Find a Location

            JustAnswer has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              6/23/2006
              Years in Business:
              21
              Business Started:
              7/1/2002
              Business Started Locally:
              7/1/2002
              Business Incorporated:
              6/12/2007
              Accredited Since:
              7/19/2006
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Jeff Cavellini, Vice President of Customer Care
              • Ms. Leila Anunciacion, Director of Customer Care
              • Ms. Kayla Johnson, Customer Care Supervisor
              Additional Contact Information

              Website Addresses

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              6,538 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/14/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              On 3/10/24, my dog had a veterinary emergency and I was in search of fast and reliable answer while on hold with the animal poison control hotline. I saw a link stating for just $5, I could get an answer through JustAnswer.com from a professional. I quickly joined and asked my question. I received a good response at the same time that I ended up hearing from the poison control hotline. However, I later found out that I was actually also charged a $35 recurring monthly membership fee. I think this was false advertising to get me in the door during my extremely stressful situation. I cancelled the subscription. I called and asked for a refund, but was told the $35 fee was listed in the terms and conditions that I agreed to. I am looking to get the $35 back.
              Read More

              Customer Reviews

              6,727 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Byron A

              03/16/2024

              Left 1 star only because 0 wasnt an option. Saw JustAnswer offer for $5 while searching for ideas on how to fix my washing machine. Signed up, only to see an additional $30 charge hit my credit card. Called to cancel immediately and spoke with an employee that told me 3 different times I had agreed to a monthly subscription. Maybe so, but that sure wasnt displayed as prominently as the $5 offering that suckered me in. The help provided was pathetic. They got mejust hope the review keeps them from s******* a few others. This is the first and only negative review Ive ever posted regarding any business. Hope they go under soon.

              JustAnswer Response

              03/18/2024

              Hello *****,

              We regret any inconvenience this may have caused. Our CS team is right in that everyone signs up for a membership account. It seems that you opted for our monthly membership program when you submitted your question on our platform. The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following: *************************************

              *****, JustAnswer Customer Care
              ************************************************************ or
              *******************

              Local BBB

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