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BBB Accredited Business since 05/15/2009

CARCHEX

Phone: (877) 227-2439Fax: (443) 697-0232View Additional Phone Numbers118 Shawan Rd STE 210, Hunt ValleyMD 21030-1318 Send email to CARCHEXView Additional Web Addresses

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Description

This organization was a 2011 finalist and 2012 award recipient of BBB Greater Maryland's Torch Award for Marketplace Excellence. Torch Awards are given to recognize organizations exhibiting ethics in the marketplace and exemplary dedication to advancing trust between businesses and consumers.

BBB Accreditation

A BBB Accredited Business since 05/15/2009

BBB has determined that CARCHEX meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised CARCHEX's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 47 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

47 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues9
Billing / Collection Issues3
Guarantee / Warranty Issues11
Problems with Product / Service24
Delivery Issues0
Total Closed Complaints 47

Additional Information

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If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

BBB file opened: 11/12/2004Business started: 04/01/1999
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Jason Goldsmith (CEO)Customer Contact: Mr. Tom Stratchko (Vice President, Operations)Mr. Joe Campanella (Executive Vice President, Business Development)
Number of Employees

70

Business Category

Extended Warranty Contract Service Companies, Auto Warranty Service, Auto Warranty Processing Service

Products & Services

CARCHEX provides automotive related consumer assurance programs for individuals who are purchasing a used vehicle remotely or are interested in protecting their vehicle with a Vehicle Service Contract (often referred to as an extended warranty). The CARCHEX vehicle inspection program offers nationwide pre-purchase inspection services thru independent ASE certified inspectors. CARCHEX also offers vehicle service contracts which are provided by Service Contract Administrators and backed by Insurance Carriers. CARCHEX also connects consumers with various other financial and insurance partners. Purchases can be made over the phone or online via a secure self-checkout system.

Alternate Business Names
SmartAutoWarranty.com, National Auto Inspections, LLC
Industry Tips
Auto Service Contract/Extended Warranty
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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