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BBB Accredited Business since 05/15/2009
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This organization was a 2011 finalist and 2012 award recipient of BBB Greater Maryland's Torch Award for Marketplace Excellence. Torch Awards are given to recognize organizations exhibiting ethics in the marketplace and exemplary dedication to advancing trust between businesses and consumers.
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A BBB Accredited Business since 05/15/2009
BBB has determined that CARCHEX meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised CARCHEX's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 66 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||10|
|Billing / Collection Issues||3|
|Guarantee / Warranty Issues||19|
|Problems with Product / Service||34|
|Total Closed Complaints||66|
Customer Reviews Summary Read customer reviews
57 Customer Reviews Customer Reviews on CARCHEX
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||57 Customer Reviews|
If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.BBB file opened: 11/12/2004Business started: 04/01/1999
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Mr. Jason Goldsmith (CEO)Customer Contact: Mr. Tom Stratchko (Vice President, Operations)Mr. Joe Campanella (Executive Vice President, Business Development)
Number of Employees
Extended Warranty Contract Service Companies, Auto Warranty Processing Service, Auto Warranty Service
Products & Services
CARCHEX provides automotive related consumer assurance programs for individuals who are purchasing a used vehicle remotely or are interested in protecting their vehicle with a Vehicle Service Contract (often referred to as an extended warranty). The CARCHEX vehicle inspection program offers nationwide pre-purchase inspection services thru independent ASE certified inspectors. CARCHEX also offers vehicle service contracts which are provided by Service Contract Administrators and backed by Insurance Carriers. CARCHEX also connects consumers with various other financial and insurance partners. Purchases can be made over the phone or online via a secure self-checkout system.
Alternate Business NamesSmartAutoWarranty.com, National Auto Inspections, LLC
Industry TipsAuto Service Contract/Extended Warranty
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview