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          CARCHEX has 1 locations, listed below.

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            • CARCHEX

              118 Shawan Rd STE 210 Hunt Valley, MD 21030-1318

              BBB Accredited Business

            Business ProfileforCARCHEX

            Extended Warranty Contract Service Companies
            BBB accredited business

            Additional business information

            Additional Info:
            This organization is a 2011 finalist and 2012 award recipient of BBB Greater Maryland's Torch Awards for Marketplace Excellence.
            See all additional business information

            At-a-glance

            Customer Reviews

            1.9/5stars

            Average of 165 Customer Reviews

            Customer Complaints

            166 complaints closed in last 3 years

            53 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/15/2009

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            CARCHEX provides automotive related consumer assurance programs for individuals who are purchasing a used vehicle remotely or are interested in protecting their vehicle with a Vehicle Service Contract (often referred to as an extended warranty). The CARCHEX vehicle inspection program offers nationwide pre-purchase inspection services thru independent ASE certified inspectors. CARCHEX also offers vehicle service contracts which are provided by Service Contract Administrators and backed by Insurance Carriers. CARCHEX also connects consumers with various other financial and insurance partners. Purchases can be made over the phone or online via a secure self-checkout system.

            Business Details

            BBB File Opened:
            11/12/2004
            Years in Business:
            24
            Business Started:
            4/1/1999
            Business Incorporated:
            4/2/2003
            Accredited Since:
            5/15/2009
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • SmartAutoWarranty.com
            • National Auto Inspections, LLC
            Business Management
            • Mr. Scott Levy, President
            • Mr. Tom Stratchko, Executive Vice President
            Contact Information

            Principal

            • Mr. Scott Levy, President

            Customer Contact

            • Mr. Scott Levy, President
            • Mr. Tom Stratchko, Executive Vice President
            Additional Contact Information

            Fax Numbers

            • (443) 697-0232
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            166 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/01/2024

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            Won't stop calling me. You'd think after almost 20 declined calls they'd get the hint. Calls up to 3 times a day some as late as 7pm...
            Read More

            Customer Reviews

            165 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ramona C

            03/11/2024

            They keep sending me annoying emails saying my bill is past due. Im completely offended. I have never missed a payment. Before this problem gets any worse, I will be switching to another company immediately.

            Local BBB

            BBB of Greater Maryland

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