BBB Business Review
BBB Accredited Business since 02/01/2010
A1 Auto Three Brothers Car Repair
(410) 566-5878View Additional Phone Numbers3041 Frederick Ave, Baltimore, MD 21223-27143brosauto@verizon.netwww.a1autothreebroscarrepair.com
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BBB Accreditation
A BBB Accredited Business since 02/01/2010
BBB has determined that A1 Auto Three Brothers Car Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised A1 Auto Three Brothers Car Repair's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 2 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 2 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topIf a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB reliability report.
BBB file opened: 09/02/1992Business started: 09/02/1992New Owner Date: 09/01/1992Type of Entity
Corporation
Incorporated: September 1992, MD
Contact Information
Primary Contact: Mr. Paul Goeller (Owner)Complaint Contact: Ms. Kahlilah Elie (Service Manager)Number of Employees
4
Business Category
Auto Repair & Service, Tire Retread & Repair-Equipment & Supplies, Auto Lube & Oil - Mobile, Auto Services, Wheel Alignment, Frame & Axle Service - Auto, Truck Repair & Service, Transmissions - Automobile, Engines-Rebuild & Exchange, Brake Service, Auto Repair - Vintage, Auto Repair - Mobile, Auto Repairing - Foreign, Auto Repair & Service - Diesel, Auto Inspection Stations, Auto Electric Service, Auto Diagnostic Service, Alternators & Generators - Auto Repair, Auto Air Conditioning, Tire Dealers, Service Stations - Gasoline & Oil, Heaters - Automotive
Products & Services
This company offers commercial and individual auto & light truck repairs, service, and maintenance.
Alternate Business Names
PJG Automotive Corporation, Three Brothers Car RepairLocationsX
1 Locations
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3041 Frederick Ave
Baltimore, MD 21223-2714(410) 566-5878
(410) 566-5877Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Maryland, serving Western MD to the Eastern Shore. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*A1 Auto Three Brothers Car Repair is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Auto Repair & Service
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.