BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that iLendingDIRECT, powered by Fleet Financial meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for iLendingDIRECT, powered by Fleet Financial include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 24 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 16
Total Closed Complaints 24

Customer Reviews Summary Read customer reviews

216 Customer Reviews on iLendingDIRECT, powered by Fleet Financial
Customer Experience Total Customer Reviews
Positive Experience 210
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 216

Additional Information

BBB file opened: September 21, 2012 Business started: 01/31/2007 Business started locally: 01/31/2007 Business incorporated 01/31/2007 in CO
Licensing, Bonding or Registration
Many local municipalities, townships and counties have registration, bonding and/or licensing requirements. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Permit and license requirements for regulated industries in the State of Colorado can be viewed at the following website:

http://www.colorado.gov/pacific/dora/licenses-and-permits-0

To view the registration of a business with the Colorado Secretary of State click below:

http://www.sos.state.co.us/biz/BusinessEntityCriteriaExt.do

Type of Entity

Corporation

Business Management
Ms. Rachel Boim, Vice President of Strategy and Risk Management Ms. Nancy Fitzgerald, Owner / B to B Sales Mgr Mr. Nick Goraczowski, Manager Ms. Stephanie Meinerz, Vice President of Compliance and Business Admin
Contact Information
Customer Contact: Ms. Nancy Fitzgerald, Owner / B to B Sales Mgr
Business Category

Loans Auto Warranty Plans Financing

Alternate Business Names
Fleet Financial, Inc. iLendingDIRECT
Products & Services

Fleet Financial specializes in refinancing and or funding for direct auto purchase for anyone that wants to buy a car from their neighbor, buy their car at the end of a lease, or for an employee that wants to buy a car from their company fleet when it comes off lease.

We offer some of the most competitive rates in the industry at 0.99%

We have cutting edge technology; customers can do everything online, even signing their loan documents on their smart phone. Plus, you don't even have to go to the DMV - we can have your plates and tags sent directly to you.

We provide comprehensive lending that includes financing for ALL commercial and recreational vehicles.

We specialize in credit challenged clients.

Industry Tips
Warranties

Customer Review Rating plus BBB Rating Summary

iLendingDIRECT, powered by Fleet Financial has received 4.96 out of 5 stars based on 216 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.