BBB Business Review

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BBB Accredited Business since

Barclays Bank Delaware

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Phone: (302) 622-8990 View Additional Phone Numbers 125 S. West Street, Wilmington, DE 19801 View Additional Email Addresses http://www.barclaycardus.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Barclays Bank Delaware meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Barclays Bank Delaware include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 841 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

841 complaints closed with BBB in last 3 years | 284 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 108
Billing/Collection Issues 377
Delivery Issues 13
Guarantee/Warranty Issues 6
Problems with Product/Service 337
Total Closed Complaints 841

Additional Complaint Information

Barclays Bank Delaware would like to work with you.

Please contact a member of our Office of the President at the following:
Email: ExecutiveOffice@barclaycardus.com
Phone: 1-866-750-6031
Mail: Office of the President
PO Box 8885
Wilmington, DE 19899-8885

Please understand that you can file a complaint with the BBB now or at any time during this process.

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Barclays Bank Delaware
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 12

Additional Information

BBB file opened: January 11, 2001 Business started: 10/24/2000
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Licenses, Division of Revenue
820 N. French Street, Wilmington DE 19801
http://www.state.de.us/revenue
Phone Number: 302-577-8778
Fax Number: 302-577-8203

Type of Entity

Corporation

Business Management
Mr. Curt Hess, Chief Executive Officer
Contact Information
Principal: Mr. Curt Hess, Chief Executive Officer
Business Category

BANKS CREDIT CARDS & PLANS

Alternate Business Names
Barclaycard US Juniper Bank Juniper Financial Corp
Additional Information

Barclays Bank Delaware would like to work with you.

Please contact a member of our Office of the President at the following:  
Email: BCUSOfficeofthePresident@barclaycardus.com
Phone:   1-866-750-6031
Mail:       Office of the President                
PO Box 8885                
Wilmington, DE 19899-8885

Please understand that you can file a complaint with the BBB now or at any time during this process.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.