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Find a Location

Barclays Bank Delaware has 32 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Barclays Bank Delaware

      125 S West St Wilmington, DE 19801-5014

      BBB Accredited Business
    • Barclays Bank Delaware

      1007 Orange Street Wilmington, DE 19801

      BBB Accredited Business
    • Barclays Bank Delaware

      PO Box 26182 Wilmington, DE 19899

      BBB Accredited Business
    • Barclays Bank Delaware

      PO Box 8801 Wilmington, DE 19899-8801

      BBB Accredited Business
    • Barclays Bank Delaware

      PO Box 8885 Wilmington, DE 19899

      BBB Accredited Business

    Business ProfileforBarclays Bank Delaware

    Bank
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Barclays Bank Delaware would like to work with you.

    Please contact a member of our Office of the President at the following:  
    Email: [email protected]
    Phone:   1-866-750-6031
    Mail:       Office of the President                
    PO Box 8885                
    Wilmington, DE 19899-8885

    Please understand that you can file a complaint with the BBB now or at any time during this process.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 418 Customer Reviews

    Customer Complaints

    2,764 complaints closed in last 3 years

    917 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/31/2001

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Barclays Bank Delaware has 32 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Barclays Bank Delaware

        125 S West St Wilmington, DE 19801-5014

        BBB Accredited Business
      • Barclays Bank Delaware

        1007 Orange Street Wilmington, DE 19801

        BBB Accredited Business
      • Barclays Bank Delaware

        PO Box 26182 Wilmington, DE 19899

        BBB Accredited Business
      • Barclays Bank Delaware

        PO Box 8801 Wilmington, DE 19899-8801

        BBB Accredited Business
      • Barclays Bank Delaware

        PO Box 8885 Wilmington, DE 19899

        BBB Accredited Business
      Headquarters
      125 S West St, Wilmington, DE 19801-5014
      BBB File Opened:
      1/11/2001
      Years in Business:
      23
      Business Started:
      10/24/2000
      Business Incorporated:
      10/24/2000
      Accredited Since:
      1/31/2001
      Type of Entity:
      Corporation
      Alternate Business Name
      • Barclaycard US
      Business Management
      • Mr. Larry Drexler, Chief Privacy Officer
      • Ms. Ann-Marie Archino
      • Ms. Jenn Cho, Director of Community Relations
      Contact Information

      Customer Contact

      • Mr. Larry Drexler, Chief Privacy Officer
      • Ms. Ann-Marie Archino
      Additional Contact Information

      Fax Numbers

      • (866) 823-8178
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      2,764 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/01/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      On January 1, 2024, at approximately 7:50pm I was notified by Barclays fraud department of questionable activity on my Mastercard, and I informed the person at Barclays that none of the transactions on the card were done by me and to shutdown the card. The fraud department did an initial investigation determined I was not responsible for any charges and closed the case. Then on February 21, 2024, Barclays reopened the case claiming new evidenced from the merchant (Tennessee Secretary of State). After personally speaking to the merchant on February 29, 2024, there is no new evidence except that the merchant uses a third party processor for payment which is telling Barclays the billing information is valid. However, I already disputed these charges on 1/1/24 and Barclays could stop them if they wanted because they were stated fraudulent but Barclays doesn't want to. Additionally, when I approached the idea of identify theft online Barclays informed me that I can file charges if I want to. Providing no further help, forgetting the fact that these transactions took place in Tennessee and I live in Pennsylvania and have no association with Tennessee at all. What is the point of a fraud department for a credit card company if they don't actually protect you from fraud.
      Read More

      Customer Reviews

      418 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      James B

      1 star

      04/20/2024

      Do not trust Barclays. I've had a CC account with them longer than I can recall now. I have never missed a payment, never been late, alway pay my balances. The first time I accepted a Balance Transfer offer (from zero balance) they responded by reducing my available credit from $28K down to my BT amount (I think it was $12K). Other companies saw the credit utilization change and followed suit. They single handedly destroyed my credit, increased my cost of borrowing as every company raised my interest rate in response. Barclays raised my rate from 15% to 25% because "I was using too much credit". They force your credit utilization rate to change, then charge you for using more credit. This company operates in bad faith. Recently I was stupid enough to trust them again, accepted a Balance Transfer offer (from a zero balance). Again, I never miss a payment, Again, no change in income or address. No big purchases. I pay off $8K in debt across all accounts this month, raise my credit score back to 739, they respond today by vaporizing $2,800+ in my available credit, making it look like I am at my credit limit. Again changing by credit utilization rate. Now they will raise my interest rate, again, other companies will see the changes and follow suit. Barlcays destroys lives for profit. Their business model relies on screwing over their customers. All we can do is tell everyone our experiences, at every opportunity. This is becoming industry practice. Two years ago Amex did the same thing. You make more money, pay off more debt, never miss a payment... they respond by cutting your credit and charging more for "using too much of your credit line". When they destroy our credit either way, why bother to pay? We might as well file for bankruptcy, use a debt settlement company. I make 6 figures, I pay my bills early, I pay off my balances. Why? So they can force a fraudulent crisis every few years for a short term profit?

      Barclays Bank Delaware Response

      04/24/2024

      We appreciate the time you took to correspond with us regarding this matter. Unfortunately, our attempts to contact you regarding your concerns were unsuccessful. Please feel free to contact us via phone at 866-750-6031, so that a member of our Office of the President can further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through Friday.

      Local BBB

      BBB Serving Delaware

      BBB Reports On

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