Business ProfileforStonecreek Dental Care

I was told I would need aligners by Dr. Kulkarni. I was really struggling with apnea, so I agreed and I paid the bill in full right away. I was measured for the aligners and excited to be one step closer to being able to sleep. Months went by and I heard nothing. When I called in to ask about the aligners, no one could tell me anything. Eventually, someone called back and said I would need to be measured again. I went for a second and eventually a third measurement. Months went by & each time I called I would be told: “I don't know anything about that, the systems are down, or the people who could tell you aren't here”. I finally had to demand a manager because I wasn't waiting any longer. The office manager told me that she couldn't access the system & couldn't cancel the charge then, but she would do it a few days later. She called a few days later and said the charge was canceled. Meanwhile, I had been pursuing help for my sleep apnea at a sleep clinic. Dr. Kulkarni was either wrong or lying, because my sleep apnea is now completely regulated thanks to a bipap machine. I never needed the aligners, or the surgery. Even worse, Stonecreek Dental in Centerville continued to send me a bill every month for the aligners I never received. Every month I would call & every time they would say: "we have nothing in our records or we don't show that you owe us anything." Fast forward to today (February 2024) & I received a notice in the mail from a collections agency stating that I still need to pay this bill to Stonecreek Dental - for something I paid in full and then was refunded my full purchase price because I never received the product. This is a mistake on the part of Stonecreek Dental that I have asked them to rectify at least a dozen times, but they seem entirely unwilling to correct their mistake. No one, anywhere, ever, should risk going to a dentist that has caused so much hardship and grief.