BBB Business Review
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business sells, installs, services and monitors security, fire and CCTV systems in residential and commercial locations. The business's security system monitoring contracts, which typically run for 36 or 60 months, contain automatic-renewal features extending 36-month contracts for additional 3 year terms, and 60-month contracts for additional one year terms, unless the consumer cancels by written notice in accordance with the contractual terms.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Safe Home Security, Inc. include:
- 972 complaints filed against business
- Length of time business has taken to resolve complaint(s)
Factors that raised the rating for Safe Home Security, Inc. include:
- Length of time business has been operating.
- Response to 972 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||697|
|Total Closed Complaints||972|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. David G. Roman, President
Burglar Alarm Systems - Dealers, Monitoring & Service Security Control Equipment & System Monitors
Due to the size of its operations, Safe Home Security has recently designated a Customer Service Representative to whom it encourages customers to direct questions or concerns about their accounts:
Al Sheehan, Corporate Director of Consumer Affairs, may be reached at 1-800-833-3211 ext 1153, or by email at email@example.com.
David Roman, president of Safe Home Security, Inc. is also the owner of Security Systems, Inc. doing business as SafeGuard America.
BBB has a separate BBB Business Review on SafeGuard America. BBB's Review may be accessed online at www.bbb.org, or by calling 203-269-2700 extension 2.