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Safe Home Security, Inc.

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Phone: (860) 262-4000 Fax: (860) 262-4013 View Additional Phone Numbers 55 Sebethe Drive, Cromwell, CT 06416

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This business sells, installs, services and monitors security, fire and CCTV systems in residential and commercial locations. The business's security system monitoring contracts, which typically run for 36 or 60 months, contain automatic-renewal features extending 36-month contracts for additional 3 year terms, and 60-month contracts for additional one year terms, unless the consumer cancels by written notice in accordance with the contractual terms.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Safe Home Security, Inc. include:

  • 972 complaints filed against business
  • Length of time business has taken to resolve complaint(s)

Factors that raised the rating for Safe Home Security, Inc. include:

  • Length of time business has been operating.
  • Response to 972 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

972 complaints closed with BBB in last 3 years | 321 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 28
Billing/Collection Issues 243
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 697
Total Closed Complaints 972

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Safe Home Security, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: March 24, 1992 Business started: 11/15/1988 Business started locally: 11/15/1988 Business incorporated: 11/15/1988 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity


Business Management
Mr. David G. Roman, President
Contact Information
Principal: Mr. David G. Roman, President
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Security Control Equipment & System Monitors

Additional Information

Due to the size of its operations, Safe Home Security has recently designated a Customer Service Representative to whom it encourages customers to direct questions or concerns about their accounts:

Al Sheehan, Corporate Director of Consumer Affairs, may be reached at 1-800-833-3211 ext 1153, or by email at

Business Management

David Roman, president of Safe Home Security, Inc. is also the owner of Security Systems, Inc. doing business as SafeGuard America.

BBB has a separate BBB Business Review on SafeGuard America. BBB's Review may be accessed online at, or by calling 203-269-2700 extension 2.


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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