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This business is not BBB accredited.

Safe Home Security, Inc.

Find a Location

Phone: (860) 262-4000 Fax: (860) 262-4013 View Additional Phone Numbers 55 Sebethe Drive, Cromwell, CT 06416 http://www.safehomesecurityinc.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business sells, installs, services and monitors security, fire and CCTV systems in residential and commercial locations. The business's security system monitoring contracts, which typically run for 36 or 60 months, contain automatic-renewal features extending 36-month contracts for additional 3 year terms, and 60-month contracts for additional one year terms, unless the consumer cancels by written notice in accordance with the contractual terms.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Safe Home Security, Inc. include:

  • 878 complaint(s) filed against business

Factors that raised the rating for Safe Home Security, Inc. include:

  • Length of time business has been operating
  • Response to 878 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

878 complaints closed with BBB in last 3 years | 327 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 36
Billing/Collection Issues 244
Delivery Issues 2
Guarantee/Warranty Issues 4
Problems with Product/Service 592
Total Closed Complaints 878

Customer Reviews Summary Read customer reviews

38 Customer Reviews on Safe Home Security, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 36
Total Customer Reviews 38

Additional Information

BBB file opened: March 24, 1992 Business started: 11/15/1988 Business started locally: 11/15/1988 Business incorporated 11/15/1988 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Corporation

Business Management
Mr. David G. Roman, President
Contact Information
Principal: Mr. David G. Roman, President
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Security Control Equipment & System Monitors

Additional Information

Due to the size of its operations, Safe Home Security has recently designated a Customer Service Representative to whom it encourages customers to direct questions or concerns about their accounts:

Al Sheehan, Corporate Director of Consumer Affairs, may be reached at 1-800-833-3211 ext 1153, or by email at asheehan@safehomesecurityinc.com.

Business Management

David Roman, president of Safe Home Security, Inc. is also the owner of Security Systems, Inc. doing business as SafeGuard America.

BBB has a separate BBB Business Review on SafeGuard America. BBB's Review may be accessed online at www.bbb.org, or by calling 203-269-2700 extension 2.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.