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Find a Location

Safe Home Security, Inc. has 33 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSafe Home Security, Inc.

    Security Systems
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Consent Judgment

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On 2/6/2023 Safe Home Security, Inc., Security Systems, Inc., Safe Home Monitoring, Inc., National Protective Services, Inc. and David G. Roman entered into a consent judgement with the Commonwealth of Massachusetts Office of the Attorney General (AG). The consent judgement settles allegations that the defendants violated state consumer protection laws by using deceptive long term auto renew contracts and engaged in illegal debt collection practices. Under terms of the consent judgement, the defendants agreed to pay $1.8 million and to forgive $4.7 million of existing consumer debt. The defendants have further agreed to update their business practices to become compliant with the AG’s Debt Collecting Regulations. The consent judgement was for settlement purposes only and should not be considered an admission of guilt or finding of violation of the law. For more details please refer to the MA press release that can be found here.

    Additional business information

    Additional Info:
    David Roman, president of Safe Home Security, Inc. is also the owner of Security Systems, Inc. doing business as SafeGuard America.

    BBB has a separate BBB Business Review on SafeGuard America. BBB's Review may be accessed online at www.bbb.org
    See all additional business information

    At-a-glance

    Customer Reviews

    1.02/5stars

    Average of 248 Customer Reviews

    Customer Complaints

    484 complaints closed in last 3 years

    152 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Safe Home Security, Inc. sells, installs, services, and monitors security, fire, and CCTV systems in residential and commercial locations.

    Business Details

    This is a multi-location business.

    Find a Location

    Safe Home Security, Inc. has 33 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1125 Middle St Ste 101, Middletown, CT 06457-1526
      BBB File Opened:
      3/24/1992
      Years in Business:
      35
      Business Started:
      11/15/1988
      Business Incorporated:
      11/15/1988
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. David G. Roman, President
      Contact Information

      Principal

      • Mr. David G. Roman, President

      Customer Contact

      • Mr. David G. Roman, President
      Additional Contact Information

      Fax Numbers

      • (860) 262-4013
        Primary Fax
      • (860) 563-5998
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: 4 tips on buying a home security system - and 4 red flags to avoid

      Customer Complaints

      485 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/25/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      Signed up with this company in 08/2023. I took over an acupuncture clinic that already paid for all alarm system and devices but they made me sign a 3 year contract anyway. Sold the company back to original acupuncture company in April 2024. This alarm company refuses to change ownership of account and won’t allow the original owners to take over the account without signing a 6 year contract. The lease to the building is only for another 19months. Why the hell would you want an alarm system contract for 6 years? And it’s for items that was already paid for!!! Not including the fact that we’ve been trying to fix a beeping problem within the system that NO ONE on their team could fix!!!! Keep telling us it’s the key fobs battery and we changed them all with no changes to the damn beeping so we haven’t even used the alarm in MONTHS!!!! Horrible business! And this Daniel guy at extension **** is no help!
      Read More

      Customer Reviews

      248 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michael J

      1 star

      05/06/2024

      Stay away from Safe Home Security if you don't want to get ripped off. My mother is sellng her home, and SHS will not let her out of her contract without paying an exorbitant lump sum to cancel the contract. These folks are serious gangsters. It is obvious that they have lobbyists in DC to bribe our "representatives" to allow them to collect payment when a person does not reside in the home any longer, and does not require SHS's services. Talk about Jedi mind trick? The only other option is for my mother to employ the SHS security system in her caregiver's home. The cargiver already has a security system, and does not need SHS's system, so my mother is stuck. SHS offered a two month discount to my mother if she provides SHS with the name of the buyer of my mother's home. I told the SHS Rep. that I would do no such thing, because I don't want the buyer of my mother's home to get ripped off by SHS. The audacity of them trying to use my mother as an agent for them. Give me a break... Isn't it ironic that the buyer of my mother's home would be charged a higher monthly fee than my mother is currently paying? I want a business that will allow me to continue to charge customers after they no longer need my firm's services. Talk about corrupt? Safe Home Security Systems is the poster child for corruption. Stay as far away from these thugs as you can. ******* **

      Local BBB

      BBB Serving Connecticut

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