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          FCP Euro has 1 locations, listed below.

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            Business ProfileFCP Euro

            New Auto Parts
            BBB accredited business

            Contact Information

            Milford, CT 06460-3192

            Visit Website
            (860) 388-9001

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            Customer Reviews

            3.8/5

            Average of 132 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            50 complaints closed in last 3 years

            35 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessNR

            Accredited Since: 3/24/2010

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            FCP Groton LLC DBA FCP Euro offers OEM and Genuine car parts and accessories for European vehicles including BMW, Volvo, Audi, Volkswagen, Mercedes, Porsche, and more.

            Business Details

            Location of This Business
            Milford, CT 06460-3192
            BBB File Opened:
            12/16/2002
            Years in Business:
            22
            Business Started:
            6/13/2001
            Business Started Locally:
            1/1/2001
            Business Incorporated:
            6/13/2001
            Accredited Since:
            3/24/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • FCP Groton, LLC
            Business Management
            • Mr. Nicholas C. Bauer, President
            • Mr. Scott Drozd, CEO
            • Mr. Alex Frank, Marketing Manager
            • Mr. Max Rossi, Sales Manager
            • Mr. Joe Coppola, Operations Manager
            Contact Information

            Principal

            • Mr. Max Rossi, Sales Manager

            Customer Contact

            • Mr. Joe Coppola, Operations Manager
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            50 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            04/04/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            On March 26, 2024, I placed an order for a coolant flange and a few other parts, and even paid for one day shipping. The order was supposed to be delivered on March 29, 2024. I attempted to contact Customer Service. At first, I was told that there was a delay on a part arriving at the warehouse. On Monday, April 1, I was then given a tracking number for my order from ***, with an estimated delivery of April 2. However, Now, on April 4, the tracking system shows that *** still does not have the package, and I have still not received the package to this day. Customer service has told me the package has left the warehouse which does not appear to be the case since I have not had any updates on the tracking for over 48 hours after the label was created.
            Read More
            Read 49 More Complaints

            Customer Reviews

            132 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Vadim B

            04/16/2024

            Horrible customer service! I ordered a part overnight, but it turned out to be out of stock. Nobody even attempted to contact me and resolve the issue. Amoreena P from support simply lied to me, saying that everything was fine with my order and it would be shipped, without even bothering to check the availability. Joey K said he needed to contact a colleague and then disappeared. Nobody cares that the customer needs to receive the part on time, even if they pay for fast delivery. As a result, my mechanic will only be available in a week due to FCP Euro's mistake, and I've already lost $450 on car rental.

            FCP Euro Response

            04/17/2024

            ****** We are very sorry for the issues you are experiencing with your order and our team. While most orders ship from stock, there are certain items we source direct from our suppliers - the BMW valve cover on your order was expected to ship on Monday 4/15. However on Tuesday 4/16, we received notice from our supplier that the item was now on back order without an ETA, and our team was in the process of reaching out to you. Your order has been voided and refunded back to your original payment method. If you have any questions or concerns, please feel free to reach out to us at ******************* and we are more than happy to help.
            Read 131 More Customer Reviews

            Local BBB

            BBB Serving Connecticut

            More Info on Local BBB

            BBB Reports On

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