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          Vernon Collision Center, Inc. has 1 locations, listed below.

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            Business ProfileforVernon Collision Center, Inc.

            Auto Body Repair and Painting
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/27/1999

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Vernon Collision Center, Inc. offers automotive collision repair.

            Business Details

            BBB File Opened:
            12/23/1998
            Years in Business:
            29
            Business Started:
            3/1/1995
            Business Incorporated:
            3/9/1995
            Accredited Since:
            1/27/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Robert Choutka, President
            Contact Information

            Principal

            • Mr. Robert Choutka, President

            Customer Contact

            • Mr. Robert Choutka, President
            Additional Contact Information

            Fax Numbers

            • (860) 649-0826
              Primary Fax

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/16/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I brought my daughter's vehicle in to VCC in February to fix some front end damage. I was charged approximately $1,650 for the damage and other expenses. The insurance company paid the rest of the thousands of dollars on top of that for the repair. When I went to pick up the car the battery was completely dead. This car had a brand new battery in it from January 2021. Luckily I had made it home but knew that there was an issue since there has been not one problem with the battery and my daughter goes to college and does not drive it for months at a time and not one issue ever starting it up with the new Duralast battery. Someone clearly left the electrical on and killed the battery when making other repairs at VCC. I call up Vernon Collision Center and told them about this and they said come down and they'd take care of it. I'm at work so told them my daughter would be down but she is jumping it and I didn't want her stranded. They said no problem! Problem!!! So my daughter gets there and says she's having problems with them. How is she going to pay for this. What???? So I call and them and I believe it is Ed I spoke with says batteries die all the time. It's not their fault the new battery died. Just a coincidence and they just TESTED it now and said it was down to 20% charge. So he says he's going to do me a favor and contact AutoZone and find out if it's under warranty. Not only does he not do this, he tells my 20 year old daughter to drive over to autozone to take care it and she had to leave the car running so she wouldn't get stranded! Vernon Collision Center owes me $175 that I had to pay right then so she wouldn't be stranded. I have already been reasonable with their shop manager who adamantly claimed this was just a coincidence and not the fact that someone absolutely left the electrical system on in one way or another. If this cannot be resolved shortly with the BBB I will be filing a lawsuit in small claims court. Thank you, Guy
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gerald H

            06/14/2022

            I made an appointment with Vernon Collision Center of Manchester, CT for 1 PM a week in advance since I would have to take off a half day of work. I showed up 10 minutes early and 15 minutes after my scheduled appointment the Adjuster is finally paged. In the mean time a "Walk in Customer" comes in and not only clearly indicates he has no appointment and would be glad to schedule one and come back later - the Adjuster simply ignores me and takes off with the Walk In. My concern is and was, if they can't get a schedule correct and/or respect people's time, I am not sure I want them doing a repair. Find somewhere else is my advice.

            Vernon Collision Center, Inc. Response

            06/15/2022

            I sent an email to Mr. Hayden apologizing for his inconvenience and less than favorable experience as soon as I received the review from BBB. I told him I would like to make it right by either having him come back in for an estimate at the most convenient time for him or I would even go to his place of business to inspect and access the damage to his car so he wouldn't be inconvenienced again. I have not heard back from him to this point.

            Local BBB

            BBB Serving Connecticut

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