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Review from Gerald H
1 star06/14/2022
I made an appointment with Vernon Collision Center of Manchester, CT for 1 PM a week in advance since I would have to take off a half day of work. I showed up 10 minutes early and 15 minutes after my scheduled appointment the Adjuster is finally paged. In the mean time a "Walk in Customer" comes in and not only clearly indicates he has no appointment and would be glad to schedule one and come back later - the Adjuster simply ignores me and takes off with the Walk In. My concern is and was, if they can't get a schedule correct and/or respect people's time, I am not sure I want them doing a repair. Find somewhere else is my advice.
Vernon Collision Center, Inc. Response
06/15/2022
I sent an email to Mr. Hayden apologizing for his inconvenience and less than favorable experience as soon as I received the review from BBB. I told him I would like to make it right by either having him come back in for an estimate at the most convenient time for him or I would even go to his place of business to inspect and access the damage to his car so he wouldn't be inconvenienced again. I have not heard back from him to this point.
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