Business ProfileforXerox Corporation

We leased a Copier and the last payment was on Aril, 12 2024. We decided to not renew, I started calling in early February asking what to do that we no longer wanted the machine. I was calling the number listed and talked to several people. they never took notes or left notes and they said a manager would reach out. I also talked to the third party vender that said I needed a letter of intent 30 before the lease ended. That is what I was trying to do. I talked to several people that said they were working remote and could not transfer me to the manager. Long story short I asked multiple times for a manager to reach out and they never did. Sent the letter of intent to the wrong email, that was given to me by a xerox employee. Also sent it to the third party vender. I finally received an email back stating that it was sixty days and I was late so now I have to pay them three more months on a lease. I asked to get the machine picked up and they said no not until the lease is paid for three more months. This is horrible customer service and I just can't believe a company can do this. They put me off and never had anyone call so they can make extra money. This is wrong