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Find a Location

Waste Management has 643 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWaste Management

    Garbage Removal
    Multi Location Business
    BBB accredited business

    Current Alerts For This Business

    Alert:

    WM has requested that before filing a complaint with your BBB:

    Consumers email us directly at [email protected]. Our goal is to ensure your concern is directed to the corporate team we have in place, to resolve your matter quickly.

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 2,094 Customer Reviews

    Customer Complaints

    3,137 complaints closed in last 3 years

    876 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/24/2001

    Years in Business: 54

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company provides the collection and disposal of waste, construction debris, and trash.

    Business Details

    This is a multi-location business.

    Find a Location

    Waste Management has 643 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1001 Fannin St Ste 4000, Houston, TX 77002-6711
      BBB File Opened:
      1/1/1991
      Years in Business:
      54
      Business Started:
      1/1/1970
      Business Incorporated:
      1/1/1971
      Accredited Since:
      9/24/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      46300
      Alternate Business Name
      • Waste Management of Ohio, Inc.
      • Waste Management (Gastonia)
      • Waste Management of Sacramento
      • Waste Management of Pinellas
      • Transamerican Waste
      • U S A Waste Services, Inc.
      • Waste Management Of Colorado, Inc.
      • Waste Management of Minnesota, Inc.
      • Waste Management Of Alameda County
      • Bagster
      • Waste Management, Inc.
      • Grand Central Sanitation Inc.
      • Deffenbaugh of KC Hauling
      • L and K Services
      • Waste Management of KS - Topeka
      • Waste Management of St. Joseph
      • Garbage Man, A Green Company
      Business Management
      • Mr. James Fish, CEO and president
      • Ms. Melanie Dobson, Chief Executive Director
      • Ms. Kathleen Mazzarella, chairman of the board of directors
      Contact Information

      Customer Contact

      • Ms. Melanie Dobson, Chief Executive Director
      Additional Contact Information

      Email Addresses

      Customer Complaints

      3,138 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/12/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Although this issue is an ongoing issue, the latest problem occurred on April 3, 2024. I have trash pick up and recycle pickup which is scheduled for every Wednesday. On this particular day, not the first time, recycle was not picked up. Got a notice from WM that it would be picked on April 4. Again not picked up. Then received an message that it would be picked on April 5 and another notice that it would be picked up on April 6. Not wanting to play this game, I took the recycle to a local recycle center. WM claimed that the container wasn't out on April 6. This may be possible since I already took care of the issue. Forward to the following week. Trash and recycle pushed back a day because of the eclipse. Thursday, April 11, recycle not picked up. Notice from WM that it would be picked on April 12. Still not picked up, notified that recycle would be picked up on April 17 which is the normal pickup for the following week. Weather has been bad, rain and wind and chasing my recycle around the street. WM claims that recycle is a FREE service therefore there is no financial compensation for not providing the contracted service. Came to the BBB website and saw a message to contact wmcares.com first. Got a notice that "Thank you for contacting us. The email address you replied to is not actively monitored. Please visit us at WM.com to chat or call us at 1-800-633-9096. To manage your communication preferences, please visit ***************************************************. Obviously they discontinued another service that showed their failure as a business. Chat results in "Oh Well! Waste Management is a broken company that deserves to go out of business! My latest chat with WM: Sorry Samuel, not your fault, but this is not acceptable Give me a corporate customer service contact I do not have a direct number for corporate. I will file a complaint on your behalf. Samuel • 3 minutes ago OK Reference number for the complaint is *********. This will allow the route manager to investigate further into why we have not been servicing your recycling. Of course this will result in nothing. If there is a route manager, they don't give a damn about customer complaints based on past experience.
      Read More

      Customer Reviews

      2,094 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chris D

      2 stars

      05/01/2024

      They stopped trash pickup due to road restrictions and had no backup plan. We were forced to dispose of our own garbage. Now the road restrictions are over, my bill is paid and I’ve seen the garbage truck. Still no pickup. Have an online account. Now being told there’s no account associated with my address even though this is how I’ve been paying my bill! This is absolutely ridiculous!

      Waste Management Response

      05/02/2024

      Chris, thank you for reaching out to us and we apologize for the inconvenience. We are currently reviewing your account and will be in contact to discuss further.

      Local BBB

      BBB of Greater Houston and South Texas

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