BBB Business Review

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This business is not BBB accredited.

FreedomRoads, LLC

Additional Locations

Phone: (888) 393-7450 View Additional Phone Numbers 250 Parkway Drive  Ste. 270, Lincolnshire, IL 60069 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for FreedomRoads, LLC include:

  • 467 complaint(s) filed against business

Factors that raised the rating for FreedomRoads, LLC include:

  • Length of time business has been operating
  • Response to 467 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

467 complaints closed with BBB in last 3 years | 248 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 45
Delivery Issues 111
Guarantee/Warranty Issues 41
Problems with Product/Service 259
Total Closed Complaints 467

Customer Reviews Summary Read customer reviews

5 Customer Reviews on FreedomRoads, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: August 13, 2007 Business started: 02/26/2003 Business started locally: 02/26/2003 Business incorporated 02/26/2003 in MN
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Marcus A. Lemonis, Chairman/President/CEO Ms. Sandra Brunson, Paralegal Jennifer Napier, Paralegal
Contact Information
Customer Contact: Ms. Sandra Brunson, Paralegal
Principal: Mr. Marcus A. Lemonis, Chairman/President/CEO
Number of Employees


Business Category

Recreational Vehicles - Dealers Recreational Vehicles - Equipment, Parts, Supplies Recreational Vehicles - Rent & Lease Recreational Vehicles - Repair & Service Recreational Vehicle Dealers (NAICS: 441210)

Alternate Business Names
Camping World RV Sales
Additional Information


Customer Review Rating plus BBB Rating Summary

FreedomRoads, LLC has received 2.78 out of 5 stars based on 5 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.