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BBB Accredited Business since 05/01/2010
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Pivotal Home Solutions provides home repair, maintenance and leasing plans for homeowners and businesses. Their plans cover expenses that arise from everyday repairs to appliances, lines and systems. They have been operating for more than 20 years and service several states through their various brands.
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A BBB Accredited Business since 05/01/2010
BBB has determined that Pivotal Home Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Pivotal Home Solutions' rating include:
- Length of time business has been operating.
- Response to 117 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||7|
|Billing / Collection Issues||40|
|Guarantee / Warranty Issues||13|
|Problems with Product / Service||57|
|Total Closed Complaints||117|
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on Pivotal Home Solutions
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
Type of Entity
Incorporated: November 1992, IL
Natural Gas Companies, Home Warranty Plans, Appliances-Major-Rent & Lease, Heating & Air Conditioning, Water Heaters - Repairing, Heating Contractors
Alternate Business NamesVectren Services, Chattanooga Home Solutions, NIPSCO Home Solutions, Columbia Home Solutions, Extra Service Protection, Service Protection Group, Virginia Home Solutions, Georgia Natural Gas Home Solutions, Nicor Home Solutions
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview