Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Neighborhood Loans, Inc, is a mortgage broker which assists individuals in financing or refinancing a home purchase. Located in Lombard, this company serves the western suburbs, including Villa Park, Oak Brook, Elmhurst, Glen Ellyn, Wheaton, Glendale Heights, Elmhurst, Carol Stream, Oakbrook Terrace, Maywood, Bellwood, Addison, Westchester, and Downers Grove. The company was formed in 2005 and is a residential mortgage licensee in California, Indiana, Wisconsin, Washington, and Florida in addition to Illinois.

This company offers a variety of different mortgage options to homeowners and home buyers, offering them a spectrum of options in order to finance or refinance a home. Their website also provides articles explaining how mortgages work and how to use a mortgage responsible in order to avoid excess debt. Individuals interested in obtaining a mortgage can gain a quote directly from their website. Clients who already have a mortgage can receive help in refinancing their mortgage from the company, even if their existing mortgage was poorly financed or has damaged their credit score. Special options for veterans and others in specific circumstances are available. Programs for debt consolidation, Adjustable Rate Mortgage, existing homeowners with poor credit scores, individuals looking to buy a home from the Housing Department, homeowners who need a loan to make home repairs, and reverse mortgage offers for seniors, are all available through the website.

Visit the website for Neighborhood Loans, Inc, to learn more about the different programs available, read testimonials from their customers, learn more about mortgages and home financing, and receive a quote on a mortgage or refinancing program.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Neighborhood Loans, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Neighborhood Loans, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Neighborhood Loans, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 07, 2008 Business started: 02/01/2005 in IL Business started locally: 02/01/2005 Business incorporated 03/02/2005 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Nationwide Mortgage Licensing System (NMLS)

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Mr. Gaspare Reno Manuele, Partner Mr. Tony Ameti, Partner Mr. Brandon Poulos, Partner
Contact Information
Principal: Mr. Gaspare Reno Manuele, Partner
Business Category

Mortgage Brokers Mortgage and Nonmortgage Loan Brokers (NAICS: 522310)

Alternate Business Names
Neighborhood Loans Your Neighborhood Loans

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.