Business ProfileforGuaranteed Rate, Inc.

Do not use them. I have paid $5k+ in penalties because the failed to pay my property taxes and the continue to mess up my escrow account. I bought a house in 2021. They withheld over $24k to pay my taxes. Since I bought my house in April, most of the bill was an assessment. They did not pay it. I didn't know anything was wrong until I got a $5k delinquent bill from the assessor. Guaranteed Rate denied any liability even though any person could have looked at the account and seen a way over funded escrow and seen the closing doc tax figures.I cancelled having them pay my taxes and only withhold for insurance. It worked for a year. Until December 2023 when I went to pay my taxes and they already had even though there were not funds in the escrow account. So now I am having to reimburse Guaranteed Rate instead of pay the assessor directly. I called to fix and low and behold they cancelled my insurance escrow and I just discovered (five months later) the bill had not been paid. This is the most incompetent company and they assume no responsibility even when they cause real monetary damages. AVOID AT ALL COSTS