Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

The Lakeside Collection

Phone: (847) 295-5501 Fax: (847) 236-3599 View Additional Phone Numbers 2800 Lakeside Dr, Bannockburn, IL 60015 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Lakeside Collection meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Lakeside Collection include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 47 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

47 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 5
Delivery Issues 1
Guarantee/Warranty Issues 5
Problems with Product/Service 24
Total Closed Complaints 47

Additional Complaint Information

The Lakeside Collection has requested that before filing a BBB complaint, please contact a member of the company's Executive Service Team, directly at 847-615-7310.

Customer Reviews Summary Read customer reviews

1 Customer Review on The Lakeside Collection
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 27, 1997 Business started: 01/01/2001 Business started locally: 01/01/2001 Business incorporated 01/24/1963 in IL
Type of Entity


Business Management
Ms. Pat Blumnethal, Manager of the Contact Center Ms. Yana Schneerson, Ecommerce Customer Support Specialist Mrs. Vickie Travis Travis, Contact Center Supervisor
Contact Information
Principal: Ms. Pat Blumnethal, Manager of the Contact Center
Customer Contact: Ms. Yana Schneerson, Ecommerce Customer Support Specialist
Number of Employees


Business Category

Mail Order & Catalog Shopping Internet Shopping Mail-Order Houses (NAICS: 454113)

Customer Review Rating plus BBB Rating Summary

The Lakeside Collection has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.