Business ProfileforSt. Charles Chrysler Dodge Jeep Ram, Inc.

Disappointing Experience - Buyer Beware I had a poor experience with St Charles Chrysler Dodge Jeep and Ram when purchasing a used vehicle.Deceptive Pricing:The vehicle was advertised at one price, but when I arrived, the price was $5,000 higher, with added $350 charges for "required" wheel locks. The manager, ****, tried to justify the price increase, and I ended up paying more than the advertised amount.Questionable Inspection:I was promised a 165-point inspection. When I picked up the car, it had been driven 12 miles, and the inspection sheet lacked details.High-Pressure Sales:I faced high-pressure tactics, with *** pushing $2,000 paint protection and a $7,000 warranty. I declined, but it was unpleasant.Poor After-Sales Support:The dealership promised a second key and user manual, but despite following up, I never received them. The tires were from 2019 and werent replaced due to their age when car went through service. The day after I picked up the car, a tire blew out.When I contacted the General Manager, ***, to discuss coverage, and inspection, he was rude, questioned my driving skills and informed there 20 leads for this car and offered to take the car back and hung up. **** later demanded to wire $1,200 to return the vehicle. This level of unprofessionalism was shocking.Neglected Maintenance:An independent inspection revealed the tires were old, the battery was near the end of its life, and the A/C needed rechargingissues that should have been addressed through service.Conclusion:My experience with St Charles Chrysler Dodge Jeep and Ram was a nightmare. They were unprofessional and used high-pressure tactics. I strongly advise against buying a vehicle from this dealership unless it's an exceptionally rare find. Be prepared for the possibility of a significant price hike and a lack of transparency regarding the vehicle's condition. Buyer bewarethis dealership is not worth the risk.

We strive to make everyone happy with their buying experience.at St Charles Jeep. We have very strict policies in place that every vehicle is sold for the online price that is advertised on the day the purchase is made. We also make sure all of our customers are aware of optional items especially warranties for used vehicles. We do not force or push anyone to buy things they do not want. In the event a customer calls and is not happy with the car it is our policy to offer the customer to return the vehicle . In this particular case the customer lives several hundred miles away so we still offered him to return the vehicle but we could not pay for the transportation.