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          Lexus of Naperville has 1 locations, listed below.

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            Business ProfileLexus of Naperville

            New Car Dealers

            Contact Information

            2480 Aurora Ave

            Naperville, IL 60540-1000

            Visit Website
            (630) 717-1578

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Lexus of Naperville is a new and used car dealership that features Lexus brand vehicles. Services include new and used car sales, auto repair. auto maintenance, oil changes and much more.

             

            Products & Services

            This company sells primarily new cars from Lexus, but also sells used vehicles. Manufacturers available include Cadillac, Honda, Mazda, Volkswagen, Acura, Chevrolet, Hyundai, Mercedes-Benz, Audi, Ford, Infiniti, Nissan, BMW, GMC, Lincoln, and Toyota. Cars range in model year from 2003 to the most recent model year, and mileage varies from under 10,000 to over 90,000. Cars vary in price from under $5,000 to over $50,000.

            Business Details

            Location of This Business
            2480 Aurora Ave, Naperville, IL 60540-1000
            BBB File Opened:
            4/9/1997
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Started Locally:
            1/1/1989
            Business Incorporated:
            9/28/1989
            Type of Entity:
            Corporation
            Alternate Business Name
            • Toyota of Naperville
            • Chevrolet of Naperville
            Business Management
            • Mr. Daniel Wolf, President
            • Mr. Randy Wolf, V.P. - GM
            • Mr. Eric Matway, General Manager
            Contact Information

            Customer Contact

            • Mr. Eric Matway, General Manager
            Additional Contact Information

            Fax Numbers

            • (630) 615-5380
              Other Fax
            • (630) 717-5425
              Other Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/24/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Hello I purchased a brand new vehicle in 2018 From Lexus of Naperville. My car was hit by their employee and a attempt to cover it up by the employee and there manager. They were paid to service my car and the work was not done, I bought it back on several occasions and was given the run arounds and lies about what could be causing the problem. I took it to another Lexus dealership and without discussing all details the discovered the same problems I continued to speak about. Lexus of Naperville wanted me to lie to the warranty department in order for the speaker to get fixed and I refused to commit fraud. I was told my vehicle was serviced when it wasnt such as tire rotations, etc.. I was told my car needed different maintenance when different dealerships that follows the same brand proved to me I didnt need certain maintenance. I was sold a 3rd party warranty when I was told that this is a manufacturer warranty. I was told many lies to get my money
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rus D

            04/06/2024

            Very bad experience with this dealership! is all about being a human and having respect! all this is not about this dealership, they will smile you in the face and they will lie to you for their convenience, they kept my car for three weeks, telling me that everything is OK and there is no blue smoke at the cold start, and that everything is OK with the car and nothing to worry about, the car got only ****** miles and it's still on the warranty, they refuse to see the problem and they don't want to fix it, when you will wan to buy a car from them they will be your best friend, when they will have to fix a problem on the warranty they will kick you out from the dealership parking lot!!!

            Lexus of Naperville Response

            04/11/2024

            Mr. ********* You asked us to investigate an oil burning/consumption concern on your 2020 Lexus GX you purchased "USED" from a *** dealer. Our Lexus Certified Master Technician found no oil burning/consumption and your vehicle was ready for pickup at the end of day two at no charge, despite a thorough diagnostic process. Since your vehicle is equipped with aftermarket items, namely a non-Lexus exhaust (that is approximately half the size of the original Lexus exhaust) those components are no longer covered under the manufacturer's warranty. Additionally, that smaller muffler retains a higher amount of condensation that causes a moisture vapor (white smoke) at start-up. As we only recommend or quote necessary repairs, in your case, no repairs were needed, so no repairs were quoted. You refused to accept that diagnosis and pick up your vehicle, causing your vehicle to remain here for 15 additional days. The only charge you incurred was the pulling/inspection of spark plugs that was done at your request. We did not recommend that operation (since your vehicle was not burning oil) yet you insisted. We obliged your request, and upon completion, again, no issue was found. Everyone here has always been professional and courteous with you. If you still disagree with our findings, we encourage you to explore another professional opinion. We wish you the all the best. Lexus of Naperville
            Read 1 More Customer Review

            Local BBB

            BBB of Chicago & Northern Illinois

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