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Southern Piedmont/Charlotte, NC

BBB Business Review

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BBB Accredited Business since 06/04/2014

Audi Northlake

(888) 819-7796View Additional Phone Numbers10831 Old Statesville Rd, CharlotteNC 28269 ! There is an alert for this business !

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BBB Accreditation

A BBB Accredited Business since 06/04/2014

BBB has determined that Audi Northlake meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Audi Northlake's rating include:

  • Length of time business has been operating.

Factors that raised Audi Northlake's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Audi Northlake

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Additional Information

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One of the BBB's standards for business accreditation by BBB requires that the company be operational in any BBB service area for at least the most recent 12 months. An exception is allowed based on the principal's prior business experience. Our research indicates the business meets this criteria.

BBB file opened: 04/01/2014Business started: 04/01/2014
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Division of Motor Vehicles, NC
1100 New Bern Ave.
Raleigh, NC27697-0001
(919) 861-3808
http://www.dmv.dot.state.nc.us

BBB records show a license number of 0074218 for this company, issued by Division of Motor Vehicles, NC. Their web address is http://www.dmv.dot.state.nc.us.

Type of Entity

Corporation

Incorporated: January 1986, NC

Contact Information
Principal: Mr. Rick Hendrick (President)Customer Contact: Mr. Chad Lamprey (General Manager)
Number of Employees

25

Business Category

Auto Dealers-New & Used Cars, Auto Floor Coverings, Auto Service - Specialty Parts, Auto Repair - Tune-Up, Auto Repair - Suspension, Auto Repair - Shocks, Auto Smog Inspection, Auto Services - Oil & Lube, Auto Repair - Power Steering, Auto Repair & Service - Airbags, Auto Headlight Restoration, Auto Bumpers, Guards & Grilles, Auto Air Conditioning, Auto - Emissions Testing, Auto Parts & Supplies - New, Auto Repair & Service, Auto Dealers - Used Cars, Auto Dealers - New Cars

Alternate Business Names
Hendrick Audi Northlake, Hendrick Auto Investments, Inc.
Industry Tips
Buying a New Car
Buying a Used Car
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Dont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
The Hail Season is Here
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers

Customer Review Rating plus BBB Rating Summary

Audi Northlake has received 4.53 out of 5 stars based on 1 Customer Review and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.