BBB Accredited Business since 06/04/2014
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A BBB Accredited Business since 06/04/2014
BBB has determined that Audi Northlake meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Audi Northlake's rating include:
- Length of time business has been operating.
Factors that raised Audi Northlake's rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Audi Northlake
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
One of the BBB's standards for business accreditation by BBB requires that the company be operational in any BBB service area for at least the most recent 12 months. An exception is allowed based on the principal's prior business experience. Our research indicates the business meets this criteria.BBB file opened: 04/01/2014Business started: 04/01/2014
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Division of Motor Vehicles, NC
1100 New Bern Ave.
BBB records show a license number of 0074218 for this company, issued by Division of Motor Vehicles, NC. Their web address is http://www.dmv.dot.state.nc.us.
Type of Entity
Incorporated: January 1986, NC
Contact InformationPrincipal: Mr. Rick Hendrick (President)Customer Contact: Mr. Chad Lamprey (General Manager)
Number of Employees
Auto Dealers-New & Used Cars, Auto Floor Coverings, Auto Service - Specialty Parts, Auto Repair - Tune-Up, Auto Repair - Suspension, Auto Repair - Shocks, Auto Smog Inspection, Auto Services - Oil & Lube, Auto Repair - Power Steering, Auto Repair & Service - Airbags, Auto Headlight Restoration, Auto Bumpers, Guards & Grilles, Auto Air Conditioning, Auto - Emissions Testing, Auto Parts & Supplies - New, Auto Repair & Service, Auto Dealers - Used Cars, Auto Dealers - New Cars
Alternate Business NamesHendrick Audi Northlake, Hendrick Auto Investments, Inc.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview