BBB Business Review

Text Sizesmall medium large

BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Safe Auto Insurance Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Safe Auto Insurance Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 168 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

168 complaints closed with BBB in last 3 years | 53 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 23
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 130
Total Closed Complaints 168

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Safe Auto Insurance Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 14
Total Customer Reviews 14

Additional Information

BBB file opened: August 20, 1992 Business started: 08/25/1993 in OH Business started locally: 08/25/1993 Business incorporated 03/11/1993 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Insurance
50 W. Town St. Third Floor - Suite 300, Columbus OH 43215
http://www.insurance.ohio.gov
Phone Number: (614) 644-2658

Type of Entity

Corporation

Business Management
Mr. Ron Davies , CEO Mr. Jon Diamond, COO/President Mr. Jack Coolidge, Senior VP Insurance Operations Ms. Diahana Cousar-Walker, Claims Manager Mr. Robert F. Crews, Underwriting Supervisor Elie Deshe, Director, Emerging Media & Event Marketing Mr. Geoffrey Javer, Senior Customer Service Manager Mr. Jon D. Match, Claims Manager Ms. Susan McNeill Mr. Jeffrey Meyer, Accounting Operations Manager Ms. Pamela Pond, VP Of Customer Service Ms. Jaime Scott, Claims Investigator Ms. Adrianna M. Weaver, Claims Operations Manager
Contact Information
Principal: Mr. Ron Davies , CEO
Principal: Mr. Jon Diamond, COO/President
Customer Contact: Mr. Charlie Kordes, VP Customer Demand and Experience
Business Category

Insurance Companies Insurance - Auto Insurance Services

Alternate Business Names
Safe Auto Insurance Company

Customer Review Rating plus BBB Rating Summary

Safe Auto Insurance Group, Inc. has received 4.4 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.