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          Mercedes-Benz of Austin has 1 locations, listed below.

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            Business ProfileforMercedes-Benz of Austin

            New Car Dealers

            Additional business information

            Additional Info:
            “Mr. Bryan Hardeman is the Managing Member of Continental Automotive Group located in Austin, Texas.  Mercedes-Benz San Juan located in San Juan, Texas operates as a DBA of Continental Automotive Group.  The BBB Business Profile for Mercedes-Benz San Juan is available at the following link, https://www.bbb.org/us/tx/san-juan/profile/new-car-dealers/mercedes-benz-san-juan-0915-90059436#overview.
            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            2/8/2006
            Years in Business:
            60
            Business Started:
            4/1/1964
            Business Incorporated:
            3/12/1990
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Continental Imports, Inc.
            • Continental Automotive Group
            Business Management
            • Mr. Timothy Shook, COO
            • Mr. Jim McGuane, General Manager
            • Mr. Bryan Hardeman, President
            • Mr. Bill Henline, Director
            Contact Information

            Principal

            • Mr. Bryan Hardeman, President
            • Mr. Bill Henline, Director

            Customer Contact

            • Mr. Timothy Shook, COO
            Additional Contact Information

            Fax Numbers

            • (512) 454-2434
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/17/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On 11/2023 I was told a price of $200 for diagnostic by a service tech at ******** benz Austin. About a week later the price then changed to $800 for two diagnostic. I then asked what would the price be to get my car running? He then said $1000 down and pay the rest once he finishes. 1/2024 I went in person and he seen me (a man of color) everything changed. He told me the price is now $14,000.I told him I'd sale it for $12,000. The tech then said "naw you not getting $12,000" He keep changing the price and is very unprofessional. And my car still isn't running. It's going on 3 months since they've had my vehicle. Without any updates of the process.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nina R.

            07/28/2021

            I took my **** SLK ******** to Mercedes Benz of Austin to repair the hard top convertible and the air-conditioning. I had a previous quote from them on the retractable top of $3700 but had decided to wait. So when I took it back recently I was told that it was now going to cost me $4900 over $1200 more but I still agreed to get the work done. They also told me to fix my ac it would cost $250 to diagnose it which I agreed to and after the diagnosis they said that the blower was out and needed to be replaced and that would be an additional $1200 to repair. I agreed with all the charges and was awaiting the repairs to be completed when another week passed and my service advisor ************************* reached out to let me know that there was a hydraulic leak on the fabric of the interior headliner and they were unable to get that out or replace it. When I questioned him on it he tried to tell me that the stain was already there when I brought the vehicle in. I let him know that was a false statement there was no stains on the vehicle before I brought it in and the vehicle hadn't even been driven but instead garage kept and I asked to speak to a manager. It took them another week before a manager would call me back. I was traveling so I didn't have time to check up on them. When the manager called me back (***********************) proceeded to tell me that the reason he was calling me was to let me know that they refuse to do any work on my car and that I needed to pick up my car immediately.I was shocked to hear this as this is a ******** ****** refusing to service my car because they had leaked Hydraulic fluid on the interior of the roof fabric and now was taking no responsibility. **** said that after three weeks of having my car they never touched my car and because of it's age they don't want to work on it. How can you quote me for repairs, tell me what's needed for those repairs (new blower for the ac, new Hydraulics for the top parts and labor) and never even touch my car?? Doesn't make any sense to me. When I asked **** these questions he just kept repeating that they never touched my car. I told him just because you repeat something over and over doesn't make it true! Nevertheless, I told him I would be picking up my car Friday July 23rd upon my return to Austin after them having my car for over three weeks.When I went to pick up the car I was greeted by ************************* apologizing for not doing the work. I received my keys to the car and upon entering saw the damage caused by the hydraulic leak as well as my dashboard hanging off and a visible s**** was barely holding the dashboard up. I went to seek out ************************* to ask him why my dashboard was now hanging by a s**** and about the new hydraulic stain leak on the roof fabric. He just kept repeating himself as if he were instructed to do so saying we never touched your car. I was livid! How can you never touch my car when there are visible damages that have been done? If my dashboard was hanging on by a s**** wouldn't you think if I'm bringing in my vehicle for repairs I would ask to have that repaired as well?? Makes no sense to me why Mercedes Benz of Austin would act so completely unprofessional. I would never expect this level of service from ********. I am appalled and have owned several ******** for over 20 years and have never experienced this. I have a newer GLE and I wouldn't trust this dealer to change the oil in it. They will never get my business or be able to damage any more ******** of mine. I do not recommend them and I personally think ******************************* manager *********************** should be fired and not be representatives for ******** ***** They do not exemplify the service, honesty, integrity or the values that I believe ******** would want representing their brand.

            Mercedes-Benz of Austin Response

            07/29/2021

            ***** our team works hard to ensure each vehicle is done to perfection before it leaves our facility. According to the photos taken before your appointment, the vehicle came to us with the interior in fragile condition. Due to the age of your vehicle and the condition it was in, there was a high risk of further damage being done during the repair process. For liability reasons, this is something we could not follow through with. If you have any further questions or concerns, please contact me at ***************************************** and I'll be happy to help. Take care. - *******************, Service Manager

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