BBB Business Review

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This business is not BBB accredited.

Heat Surge LLC

Additional Locations

Phone: (800) 924-7964 Fax: (330) 966-3964 View Additional Phone Numbers 8000 Freedom Ave NW, North Canton, OH 44720 View Additional Web Addresses ! There is an alert on Heat Surge LLC !

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According to information supplied by the company, they are distributors of various household products including an electric fireplace imported from China with Amish crafted mantel made in the USA.  

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Heat Surge LLC include:

  • 202 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Factors that raised the rating for Heat Surge LLC include:

  • Length of time business has been operating
  • Response to 202 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

202 complaints closed with BBB in last 3 years | 35 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 26
Billing/Collection Issues 1
Delivery Issues 58
Guarantee/Warranty Issues 18
Problems with Product/Service 99
Total Closed Complaints 202

Additional Complaint Information

Complaints for this company generally concern slow delivery or non-receipt of product, delays in obtaining refunds after returning merchandise, product quality issues, inability to get repairs or obtain replacement parts and advertising claims.

Inquiries and complaints with BBB regarding advertising claims have expressed that consumers do not feel that the product works as advertised and there seems to be a misconception as to how consumers are saving money on their heating bill. 

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Heat Surge LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 5

Additional Information

BBB file opened: October 05, 2007 Business started: 06/07/2007 in OH Business started locally: 06/07/2007 Business incorporated 06/06/2007 in OH
Type of Entity


Business Management
Mr. Rodney Napier, C.E.O.
Contact Information
Principal: Mr. Dave Baker, General Manager
Related Businesses
Universal Media Syndicate, Inc. Arthur Middleton Capital Holdings World Reserve Monetary Exchange, Inc Universal Commerce LLC Federated Consumer Products LLC Lincoln Treasury, LLC
Business Category


Products & Services

Heat Surge LLC offers the following product(s): Mr Fat Free Fryer

Alternate Business Names
National Distribution Center Roll and Glow Fireplace
Additional Information

Consumers may call Customer Service at 1-866-282-6587, Mon-Fri 9AM to 5PM EST if needing assistance with a merchandise order.
Heat Surge LLC is affiliated with Arthur Middleton Capital Holdings, Universal Media Syndicate Inc, Universal Commerce LLC, World Reserve Monetary Exchange Inc, Federated Consumer Proudcts LLC, and Lincoln Treasury LLC.  A separate report is available on these companies.

Business Management

Mr. Rodney Napier is also identified in BBB files as the CEO of Arthur Middleton Capital Holdings, Universal Commerce LLC, World Reserve Monetary Exchange Inc., Universal Media Syndicate, Inc., Federated Consumer Products LLC, Lincoln Treasury LLC and Universal Physicians LLC.  A separate report is available on these companies upon request.

Customer Review Rating plus BBB Rating Summary

Heat Surge LLC has received 2.64 out of 5 stars based on 5 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.