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Find a Location

The Top Dog Store has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforThe Top Dog Store

    Pet Shop
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/5/2015

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    5010 4 St NE, Calgary, AB T2K 5X8
    BBB File Opened:
    10/9/2002
    Years in Business:
    21
    Business Started:
    10/9/2002
    Business Started Locally:
    1/11/2006
    Business Incorporated:
    10/9/2002
    Accredited Since:
    5/5/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    10:00 AM - 6:00 AM
    T:
    10:00 AM - 6:00 AM
    W:
    10:00 AM - 6:00 AM
    Th:
    10:00 AM - 6:00 AM
    F:
    10:00 AM - 8:00 AM
    Sa:
    10:00 AM - 6:00 AM
    Su:
    11:00 AM - 5:00 AM
    Business Management
    • Robert Church, Owner
    • Marion Schroeder Church, Owner
    Contact Information

    Principal

    • Marion Schroeder Church, Owner

    Customer Contact

    • Marion Schroeder Church, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    19/07/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased two dogs from top dog store Aug 6,2022 and the **st was ******** plus **** warranty fee plus taxes. I had to take one puppy back because she was puking all the time since I picked her up and I told them also I wouldnt be able to keep her. Because we were in 48 hrs of purchase they gave me ***** less 50%which was ***** total. Even though I told them the big reason was she was sick and she should get checked out. I wasnt supposed to have 2 dogs in my unit which I didnt know but I **uld have fostered get until I **uld have switched units but because she was so ill I decided not to keep her and felt the store should gave fully reimbursed the amount due to illness. They were emailed but refused. The se**nd puppy has been noticeably ill since a few weeks to a month after getting him. Although he passed the vet check ( in my area which I was told **uld be used when I bought the puppy since I live 1.5 hrs out of the city..but then that was retracted by **mpany. My dog Apollo had nasal infection, eye puss, had large round worms ( only deworming once by store) parasites, GI issues, Bactria infections , disc issues, thought to be but not able to be ** firmed by spinal puncture ( meningitis ) due to lack of staff in city to do it. And skin issues. I emailed owner over this and was told nothing **uld be done since he wasnt neutered at 6 months ( due to illness) and that I want using one of their approved vets. No full outlined warranty was given at time of purchase. I spent thousands on vet bills after purchase most of which have not been **vered by insurance due to reoccurring GI issues. Business has emails and all **rrespondence.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Candis M

    5 stars

    03/12/2023

    Just bought my second puppy from The Top Dog Store and couldn't be happier with both of them. They've obviously been cuddled lots because they are both wonderful cuddlers, and most importantly, they are healthy. Huge relief after an unfortunate purchase from a breeder.

    The Top Dog Store Response

    05/12/2023

    Thank you very much for allowing us to assist you in finding the right fur members for your family! We sincerely appreciate your trust and wish all of you a long and happy life together!

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