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Business Profile

Window Repair

Window Medics Ottawa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Repair.

Complaints

Customer Complaints Summary

  • 49 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a window from a company called Window Medics and paid $250 deposit on August 22, 2024. The company sent his installer, named *****. He came in person and we met on August 22. We paid $250 to *********************************************** on August 22. They said they would come in two months to install. After August 22, we never hear anything from them. No update at all. Now they completely disappeared. We called over 20 times to the company and the installer. No one answers the call. We left voice messages. No reply. We texted to their phone. No reply.Window Medics phone number is ************.Their installer, Nasirs phone number is ************.Looks like they are fraud.Our request: full refund.

  • Initial Complaint

    Date:30/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a replacement window pane in April. I paid 50% down, so ~ $250. I still have not received my window pane and text messages go unanswered. Very frustrating.

  • Initial Complaint

    Date:28/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 16, 2024 ****** from this company came to my home to provide an estimate to replace my window. They then sent me an invoice for half the total of the repair to order the glass. I paid the 50% deposit. It has been over 2 months and I have no date for the installation and no one returns my calls, email or text. This is a scam. I read their reviews online and this has happened to numerous others.

  • Initial Complaint

    Date:15/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial consultation was in August 2024. They responded quickly when I was looking for a simple glass pane replacement. ***** came out, and provided an estimate. I put 50% down on the spot (roughly $300). The turnaround time was 3-4 weeks. We are at 6 weeks as of Oct 15th, 2024, and they will not answer the phone or return a call. They have a central number that has zero information about the business.

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered new window pane in May, and paid the 50% deposit required to start the process. The technician came to the house to measure the three windows. Nothing has been done so far. Sent multiple email/text and phone calls. Had very limited response.Try to visit the business office of Window Medic in August (the address on the website is a fake one, ********************** Ottawa, it doesn't exist.

    Customer Answer

    Date: 20/11/2024

    Finally Window Medics came and did the repairs as promised in May. five months later than promised. 

    Thank you for your assistance.

    Regards

    ****

  • Initial Complaint

    Date:30/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted Windowmedics in early January 2024 to see if they could repair a window that was forming condensation on the inside. ****** quickly called back and made arrangements to come by and assess. On January 8, 2024, ****** stopped by and immediately informed me that I needed a replacement window. The cost was $638.45, I gave him $400 cash and was told it would be 8 weeks to receive the replacement unit. Once we were into mid-March, I started emailing and calling. Finally, on April 8, 2024, ***** showed up to do the installation. He didn't have a new unit, he took my old window apart, cut new glass, used the old spacer and grill and reinstalled. Within hours I could see dirt on the inside if the window, it was installed crooked, and condensation began to form on the inside. In correspondence with *****, he indicated on April 11 he was getting new parts, on April 24 he was going to get a new unit, on May 3 the unit was ordered, last response on May 22nd. I have followed up repeatedly via phone, email and text, no *********** is now September 30th, and I an seeking a refund of my deposit so that I can get this job done by a reputable contractor.

  • Initial Complaint

    Date:23/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted ****** from Window Medics on May 2, 2024. He came same day and quoted $340.00 plus tax-half due immediately & half upon completion. 4-6 weeks was the timeline given. It was due July 1, ******* date (Sept 23, 24), I have had a couple of texts with the installer but no window.We have an appointment next week with another firm & request a refund of our $192.10 deposit.

  • Initial Complaint

    Date:26/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 15 I paid a deposit 50% for a window replacement. It has now been 3.5 months. The company won't answer my phone calls or emails. They scheduled an install then never showed up. I'd like the window installed or my money back.

  • Initial Complaint

    Date:22/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company appears to be nothing but a scam.The salesman ****** came out in March to measure our windows.He gave us a quote and asked for 50% deposit. We e-transfered him the money and was told it would be installed in 4-6 weeks.We are now going on 6 months later and neither ****** or ***** will respond to our phone calls or messages.

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 12, 2024 - ****** visited my property after a call request we made for 3 window crank replacements.The issue is that 3 of the window cranks in my home have come apart from the window crank holder and need replacement to be able to open the windows.He told us we a 50% deposit ($423.78 of a ending total of $847.50) was required to commence work. The timeline to complete the project as per ****** was "a few weeks". We paid the deposit in good faith despite a few weeks to finish a simple job seemed strange.Few weeks later, we contacted the technician on the invoice, *****. No response. We called and texted. No response. Then, we reached out to ****** for an update, he responded timely and said that we just needed to be patient. A couple more weeks later, contacted ***** for an update. Nothing. No response. No call back. Nothing at all. We followed up with ******, and he said to contact ***** as he does not have updates. May 8, 2024, in suspicion that this was a potential scam, we messaged ****** and requested a refund of the 50% deposit.****** remarked that scams don't answer texts and to be patient. He also added that the invoice advises that any funds paid will not be refunded, including our deposit. Again, run around trying to call ***** and contact ****** for updates. May 8, 2024 ***** messages back saying that he should have the parts by the end of week and an appointment was arranged on May 13. Then on that date, he said only 1 crank was available and the supplier was out of stock of the other 2. He offered to install the 1 crank while waiting for the other 2, which we denied as we have expected a full service and did not trust the company to deliver service in a timely manner.We continuously keep trying to contact ***** but he doesn't respond. He responded one more time and said the cranks weren't in yet. Now in August, still trying to reach him by text or call and no answer. Service is not complete. Please help retrieve a full refund.

Window Medics Ottawa is NOT a BBB Accredited Business.

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