Reviews
Customer Review Ratings
Average of 104 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromOLGUTA T
Date: 27/09/2023
5 starsCalled in to request a door handle repair. ******* picked up and advised ***** was in the area. She reached out to hin to confirm his availability and promptly called me back to advise he will be able to come by in 10minutes! ***** showed up on time, quickly repaired the handle and checked the other door too. He was courteous and professional! They are both valuable employees and they successfully represent the company and what it stands for. Their products are not cheap but you get what you pay for when dealing with ***!
Renewal by Andersen of BC
Date: 28/09/2023
Hi ******, thanks so much for taking the time to write a review. Hearing from our customers at all points in the process is how we develop and refine our signature service. We're glad that we were able to address your issues and you were delighted with the results. We are happy that you are happy!Review fromJames A
Date: 26/09/2023
4 starsVery happy with Renewal by Andersen, follow up and contact person (*****) readily available for questions etc. Installers arrived at specified time. Completed the install in a timely manner. Follow up with ***************** on a few questions and small issues were solved to our satisfaction.Renewal by Andersen of BC
Date: 27/09/2023
Thanks for taking a few minutes to leave us a review, *****! We're so happy to hear ***** and **** could help! We will be sure to share your comments with the team!Renewal by Andersen of BC
Date: 27/09/2023
Thanks for taking a few minutes to leave us a review, *****! We're so happy to hear Ariel and Mike could help! We will be sure to share your comments with the team!Review fromWarren M
Date: 25/09/2023
5 starsInstallers were professional and friendly. Installations went as planned. Services were done in timely fashion.Renewal by Andersen of BC
Date: 27/09/2023
Hi ******, thank you for taking the time to leave feedback. Reviews like these make everyone's day. We're glad to hear you're delighted!Review fromLynn S
Date: 23/09/2023
5 starsVald what is professional and installed the windows quickly in two days check all the precautions covering up all my floors prior to taking out the old windows and installing new ones. Excellent work and definitely would recommend using renewal by Anderson and VladRenewal by Andersen of BC
Date: 27/09/2023
Thank you, ****, for your wonderful feedback! We strive to provide our customers the highest quality product and experience. Thank you for the kind words for Vlad! We're glad to hear you're delighted.Review fromTahir M
Date: 22/09/2023
5 stars**** and ******** from ******** Renewals did an outstanding job installing our new windows. Their expertise and professionalism were truly commendable. Our home now feels more comfortable and energy-efficient, all thanks to their outstanding work. We highly recommend **** and ******** for any window installation needs!Renewal by Andersen of BC
Date: 23/09/2023
Thanks for taking a few minutes to leave us a review, *****! We will be sure to share your comments with the team. We're so happy to hear you're happy!Review fromJulius H
Date: 20/09/2023
5 stars**** and ***** were great. Very competent, on time, and friendly. Very good customer service for a high value product.Renewal by Andersen of BC
Date: 21/09/2023
Thanks for taking a few minutes to leave us a review, ******! We will be sure to share your comments with the team...nothing like a happy homeowner leaving good feedback to make our day! Thank you again!Review fromLouise J
Date: 16/09/2023
5 starsThe sliding door install was completed to perfection by ****. Very happy with the detailed attention given.Renewal by Andersen of BC
Date: 17/09/2023
******, we are glad you had an excellent experience--that is what we strive for every single job, large or small. Thanks for leaving feedback, we appreciate it!Review fromSteven B
Date: 26/08/2023
5 starsGot a window/frame and sliding screen door installed at our place on *********************** in **********! ***************** and ****** were professional and respectful while also knowledgeable! They were very efficient and did an amazing job! I would highly recommend Renewal by ******** if you need new windows and such! A+++++!!!Renewal by Andersen of BC
Date: 29/08/2023
Thank you very much for leaving us a review. We appreciate your comments, because they hit on something we value highly--customer service. Renewal by Andersen wants to be here for our homeowners today, tomorrow, and decades down the line. We're glad to see that you've had such a positive experience, and we are very happy that you are delighted!Review fromStephen C
Date: 21/08/2023
5 starsI had a large front picture window replaced recently, and I was very pleased with the results. It was not a standard size, but both the quality of the window and the quality of the installation were extremely good. Installation chief Jesse and his crew of Federico, Max, and Ivan did an excellent job. They were very conscientious and worked extremely well together as a team. Furthermore the work site was well organized and they cleaned up after themselves, leaving no mess behind whatsoever. They certainly knew what they were doing! ***** also to Dustin for the initial measuring job, and to Tamara in customer service. Overall I was very pleased and I certainly would not hesitate to use Andersen again, or to recommend them to a friend.Renewal by Andersen of BC
Date: 22/08/2023
Thank you for taking a few minutes to leave feedback about the people, the process, AND the product. All three are important parts to our signature service, and we're glad your experience lived up to that! We hope you enjoy that great new view for many years to come!Review fromKaren G
Date: 24/07/2023
5 stars***************** was very efficient, friendly, courteous and professional. He answered all of our questions. He came out to measure our windows. So far our experience with Renewal by Andersen has been excellent! Looking forward to getting our new windows.Renewal by Andersen of BC
Date: 25/07/2023
Thank you very much for leaving us a review. We appreciate your comments, because they hit on something we value highly--customer service. ********************** by ********************** wants to be here for our homeowners today, tomorrow, and decades down the line. We're glad to see that you've had such a positive experience, and we are very happy that you are delighted!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.