BBB Business Review

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This business is not BBB accredited.

Grand Circle Corporation

Phone: (617) 350-7500 View Additional Phone Numbers 347 Congress St, Boston, MA 02210 View Additional Email Addresses http://www.gct.com View Additional Web Addresses


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Description

Grand Circle Corporation provides Tour operator offering 80+ international vacation choices for Americans 50 and older, including river cruises, small ship cruises, escorted tours, extended stay vacations, and small group adventures by land and sea. Grand Circle's three travel brands are Grand Circle Travel (est. 1958), Overseas Adventure Travel (est. 1978) and Grand Circle Cruise Line (ets. 1998).


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Grand Circle Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 28 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

28 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 18
Total Closed Complaints 28

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Grand Circle Corporation
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 7
Total Customer Reviews 10

Additional Information

BBB file opened: June 02, 1997 Business started: 01/01/1978 in MA Business incorporated 01/01/1985 in MA
Type of Entity

Corporation

Business Management
Mr. Alan Lewis, Owner Ms. Prescilla O'Reilly, Vice President of Public Relations Ms. Sheri Antoniotti, Quality Manager Mr. FX Jacoby, Chief Financial Officer
Contact Information
Customer Contact: Ms. Sheri Antoniotti, Quality Manager
Customer Contact: Ms. Sally Booth, Quality Assurance Manager
Principal: Mr. Alan Lewis, Owner
Principal: Ms. Prescilla O'Reilly, Vice President of Public Relations
Number of Employees

475

Business Category

TRAVEL AGENCIES & BUREAUS TOURS-OPERATORS & PROMOTERS Travel Agencies (NAICS: 561510)

Hours of Operation
M: 9:00 AM - 8:00 PM
T: 9:00 AM - 8:00 PM
W: 9:00 AM - 8:00 PM
Th: 9:00 AM - 8:00 PM
F: 9:00 AM - 8:00 PM
S: 9:00 AM - 7:00 PM
Su: 9:00 AM - 7:00 PM
Method(s) of Payment
Cash
Check
Money Order
MasterCard
Visa
American Express
Discover
Automatic Bank Withdrawal
Alternate Business Names
Grand Circle Cruise Line Grand Circle Travel Overseas Adventure Travel
Industry Tips
Finding a Travel Agency - 5 Tips - Video Planning a Tour Vacation Tours - Operators & Promoters Travel Agencies

Customer Review Rating plus BBB Rating Summary

Grand Circle Corporation has received 4.55 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.