Business ProfileforBreezeline

Breezeline is a horrible company! A couple Fridays ago, I arrived at home late in the evening to my husband notified me that we didn't have internet. We both spent time a lot of time on the phone with Spectrum and noticed a package from Breezeline company with no shipping label, adressee, purchase order, or other identifying paperwork on or in it. We also noticed a message from them when we turned on our TV. After spending nearly 4 hours on the phone, we came to find out that Breezeline came onto our property without our permission and hijacked our internet lines. Rather than offering us compensation or even an actual apology from a manager, Breezline made their customer service agent do all the front line fielding of our concerns--who actually was a great person. However, no manager on duty even offered a personal apology. It make me wonder if it is race related. After upsetting our plans for that evening, we also had to change our plans for the next day to accommodate Breezeline and Spectrum coming back to reset things. Again, rather than being respected or compensated, we were dismissed and disrespected by Breezeline. And then about two weeks later we received a bill! Of course we called again and were exposed yet again to their poorly organized company because the billing department told me he could send me a notice stating that I had no bill. Basically, said, I just had to trust him and that I should receive a $0 bill next month!