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BBB Accredited Business since

Gift Baskets Overseas

Phone: (646) 200-5778 View Additional Phone Numbers 1337 Massachusetts Ave Ste 144, Arlington, MA 02476 View Additional Email Addresses http://www.giftbasketsoverseas.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Gift Baskets Overseas specializes in sending high-quality gift baskets throughout the world, currently servicing over 130 countries. The company works with established local florists and gift delivery agents. You can avoid hassle of shipping a gift yourself and dealing with Customs Regulations and use a professional gift delivery service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gift Baskets Overseas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gift Baskets Overseas include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Gift Baskets Overseas
Customer Experience Total Customer Reviews
Positive Experience 11
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 14

Additional Information

BBB file opened: January 26, 2009 Business started: 12/01/2005 in MA Business incorporated 05/17/2007 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Dmitriy Peregudov, President & Chief Gift Officer
Contact Information
Principal: Mr. Dmitriy Peregudov, President & Chief Gift Officer
Number of Employees

10

Business Category

GIFT BASKETS & PARCELS ONLINE & INTERNET SHOPPING FLORISTS-RETAIL All Other Specialty Food Stores (NAICS: 445299)

Products & Services

Gift Baskets Overseas sells the following brand(s): Godiva, Lindt, Moët & Chandon

Gift Baskets Overseas offers the following product(s): Baby Gift Baskets, Beer Gift Baskets, Brandable Corporate Gifts, Cakes, Candles, Champagne Gifts, Chocolate Gift Baskets, Corporate Gifts, Flower Bouquets, Fruit Baskets, Gift Towers, Gourmet Gift Baskets, Independence Day Gifts, Jewelry and Watches, Kosher Gift Baskets, Multiple Day Gifts, Personalized Gifts, Plants, Spa Gifts, Sweet Gourmet Gifts, Tea Coffee Gifts, Wine Gift Baskets

Hours of Operation
M: 12:00 AM - 12:00 AM
T: 12:00 AM - 12:00 AM
W: 12:00 AM - 12:00 AM
Th: 12:00 AM - 12:00 AM
F: 12:00 AM - 12:00 AM
S: 12:00 AM - 12:00 AM
Su: 12:00 AM - 12:00 AM
24 Hours a day 7 days a week
Method(s) of Payment
Visa
MasterCard
Amerrican Express
Discover
JCB
DinersClub 
PayPal
U.S. Check
Money Order
Western Union
Wire Transfer to US bank account
Refund and Exchange Policy
The business states their refund and exchange policy is as follows;

You or a gift recipient may return new, unopened items sold by Gift Baskets Overseas within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Please contact us for complete instructions on how to return a product to our closest warehouse. 

Substitution Policy
Occasionally minor substitutions can be made to your gift baskets due to product unavailability for urgent orders OR orders sent to remote locations. Please review our Gift Substitution Policy to learn more.
Cancellation Policy
For all regular items from our catalog: we are able cancel your order anytime as long as your order is not yet procured for shipment.
Custom orders can not be canceled if the items were already sourced from our distributor.
100% Satisfaction Guarantee
At Gift Baskets Overseas, we know the joy of gift-giving and receiving - we love the moment the gift arrives just as much as you do. That's why it's our mission to make sure your gifts can go anywhere, anytime, and why we make your shopping experience our top priority. We strive to get it right the first time. For more details please see our 100% Satisfaction Guarantee Policy. 
Service Area
180 countries Worldwide
Alternate Business Names
E Gestures LLC
Industry Tips
Five Steps to Building an E-Commerce Site - Video Florists Online Shopping Online Shopping - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Gift Baskets Overseas has received 4.87 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.