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BBB Business Review Reliability Report for
CSN Stores, LLC

A BBB Accredited business since 3/10/2003

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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ID: 90233
Business Name:
Business Address: 800 Boylston Street Suite 1600
Boston, MA 02199
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See the location on a Google Map
Mall Name: Prudential Tower
Original Business Start Date: 1/1/2002
Type of Entity: Limited Liability Company (LLC)
Incorporated: 2002 in MA
Principals:
Niraj Shah, President
Steven Conine, Chairman
Customer Service Contact:
Joe Bowden, Order Processing Specialist
Number of Employees: 550
Phone Number:
(800) 593-5251
Fax Number:
(617) 532-6800
Email Address:
Method(s) of Payment Accepted: Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
PayPal
Debit Card
Online
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 3/10/2003
Type of Business:
FURNITURE DEALERS-RETAIL
OFFICE SUPPLIES
ONLINE & INTERNET SHOPPING
Website Address:


BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings.

Business Management

Mr. Niraj Shah , President
Mr. Steven Conine , Chairman
Ms. Erin Dewey , Director Customer Service
Mr. Paul Drappi , Vice President of Customer Service
Mr. Nick Kalogeropoulos , Director, Customer Service

Service Area

Massachusetts and U.S.A.

Industry Tips

Industry Tips

BBB Accreditation

This business has been a BBB Accredited Business since March 2003. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Standards for Trust, are eight principles that summarize important elements of creating and maintaining trust in business. This business has affirmed to meet and abide by BBB Standards for Trust.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Feedback to BBB

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 327 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 327 complaint(s) closed in the last 36 months, 121 were closed in the last 12 months.

These complaints concerned:

65 regarding Advertising Issues
3 regarding Contract Issues
13 regarding Credit, Billing or Collection Issues
25 regarding Customer Service Issues
60 regarding Delivery Issues
4 regarding Guarantee or Warranty Issues
26 regarding Product Quality Issues
70 regarding Refund or Exchange Issues
5 regarding Repair Issues
29 regarding Sales Practice Issues
27 regarding Service Issues

These complaints were closed as:

92 Administratively Closed
235 Resolved


 

Customer Reviews

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau.

Positive Experience 2
Neutral Experience 0
Negative Experience 3

Additional Locations & Phone Numbers

115 Meadow Road, Building 200 Hyde Park, MA 02136
View map: Google | MapQuest

888-561-1934

Products & Services

CSN Stores, LLC is an online retail business that owns and operates more then 250 e-commerce stores.  The company ships to locations throughout the United States and Canada.

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 90233

Report as of: 9/2/2010
Copyright © 2010 Better Business Bureau®, Inc. serving Eastern Massachusetts, Maine, Rhode Island and Vermont