About
Important information
Overview
Headquarters
Wayfair, LLC
4 Copley Pl Fl 7
Boston, MA 02116-6504
See Hours
| MMonday | 8:00 AM - 12:00 AM |
|---|---|
| TTuesday | 8:00 AM - 12:00 AM |
| WWednesday | 8:00 AM - 12:00 AM |
| ThThursday | 8:00 AM - 12:00 AM |
| FFriday | 8:00 AM - 12:00 AM |
| SaSaturday | 9:00 AM - 6:00 PM |
| SuSunday | 9:00 AM - 6:00 PM |
BBB Accreditation & Rating
Wayfair, LLC is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
More InformationWhy choose a BBB Accredited Business?BBB Rating
A+Reasons for rating
- Customer Reviews are not used in the calculation of the BBB Letter Grade Rating.
About This Business
BBB Accredited Since: 3/10/2003
Years in Business: 24
Products and Services
Photos and Videos
Business Details
- BBB File Opened:
- 3/10/2003
- Business Started:
- 1/1/2002
- Business Incorporated:
- 3/14/2008
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Joss & Main
- All Modern
- Dwell Studio
- Birch Lane
- Perigold
- Wayfair.com
- WayfairDecor.com
- Business Management:
- Ms. Karen Macomber, Board Member
- Ms. Sandra-Lee Thompson, Assistant Manager
- Mr. Niraj Shah, CEO
- Mr. Evan Friedler, Director, Regulatory and Government Affairs
- Number of Employees:
- 12000
Additional Contact Information
- Principal Contacts
- Ms. Karen Macomber, Board Member
- Mr. Niraj Shah, CEO
- Mr. Evan Friedler, Director, Regulatory and Government Affairs
- Customer Contacts
- Ms. Sandra-Lee Thompson, Assistant Manager
- Mr. Niraj Shah, CEO
- Mr. Evan Friedler, Director, Regulatory and Government Affairs
- Fax numbers
- Primary Fax: (617) 532-6800
Additional Information
- Payment methods
- Cash
- Check
- Debit Card
- American Express
- Discover
- MasterCard
- PayPal
- Visa
- Other Resources
- United States Federal Communications Commission, Consumer Inquiries and Complaints Division
445 12th Street S.W.
Washington DC 20554
Phone Number: 888-225-5322; TTY 888-835-5322; ASL Videophone 844-432-2275
Fax Number: 866-418-0232
https://consumercomplaints.fcc.gov/hc/en-us
[email protected] - Program Participation
- BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.
BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors. - Business Categories
- Furniture Stores, Internet Services, Office Supplies
Latest Reviews
Nasuruddhin M
"Business: Wayfair Order Number: REMOVEDIssue Category: Delivery Issues / Privacy Breach / Misrepresentation / Failure to Resolve Complaint Statement:I am filing this complaint because Wayfair has failed to deliver my order, provided false and misleading shipping information, breached my privacy by mishandling customer data, and ignored multiple attempts to resolve the issue.This was my first major purchase for my new home with my girlfriend." ... Read full review
Adam B
"Wayfair sent me a product that was missing a part so it can't be put together. Wayfair won't just send me the part." ... Read full review
Elizabeth H
"I had a very frustrating experience with Wayfair. I ordered a piece of furniture over 100 lbs, and it was delivered damaged four separate times." ... Read full review
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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.


