Business ProfileforJohn Hancock Financial Services, Inc.

I have been back and forth with **** Hancock for over a year trying to figure out how to get my 401k money rolled over to a traditional *** account elsewhere. I confirm and echo many of the complaints out here - I believe that ** has set up their internal processes to make it almost impossible for a normal person to transfer the funds out of this institution. I spoke on and off to multiple departments and multiple people and when I called today, they had very limited knowledge of any of the interactions - they don't know who their customers are calling in, and I imagine that is by design because it creates a moat of plausible deniability. Today I finally got a competent, well-trained person on the phone who walked me through the process after I had been given incorrect information before. They have promised to send me my (paper! LOL) check in around 10 days, so that I can then re-send that (paper! LOL) check on to my financial institution. I guess we'll see if I ever see that check, and if it comes in a timely fashion, and for the amount promised. Here is the information you need to get your money out of **** Hancock. 1. Have the details from your target institution available (who to make the check out to, any other info). 2. Call (sorry BBB won't let me post the number) and talk with the Total Retirement ********************* 3. They will offer you either paperwork, or they can walk you through the transaction on the phone. Insist on phone walk through with the agent. 4. Complete the transaction so they can generate your (paper! LOL) check. 5. Get a confirmation number. 6. Pray they do what they say they will do in a timely fashion. I will be back on here in a few weeks to provide an update if they were able to get me the check. Good luck! And I would recommend NEVER doing business with **** Hancock again under any circumstances.