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Find a Location

The TJX Companies, Inc. has 362 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The TJX Companies, Inc.

      770 Cochituate Rd Framingham, MA 01701-4666

    • The TJX Companies, Inc.

      300 Value Way # 400 Marlborough, MA 01752-3093

    • The TJX Companies, Inc.

      5072A W Main St Kalamazoo, MI 49009

    • The TJX Companies, Inc.

      8201 Oak Grove Rd Fort Worth, TX 76140

    • Winners Apparel (Canada)

      12101 72 Ave Surrey, BC V3W 2M1

    Business ProfileforThe TJX Companies, Inc.

    Retail Stores
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.21/5stars

    Average of 52 Customer Reviews

    Customer Complaints

    390 complaints closed in last 3 years

    166 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    The TJX Companies, Inc. specializes in off-price retail sales of apparel and home fashions. The business operates T.J. Maxx and Marshalls (combined, The Marmaxx Group), HomeGoods and Sierra Trading Post, as well as tjmaxx.com and sierratradingpost.com, in the United States; Winners, HomeSense, and Marshalls (combined, TJX Canada) in Canada; and T.K. Maxx in the United Kingdom, Ireland, Germany, and Poland, as well as HomeSense and tkmaxx.com in the U.K. (combined, TJX Europe).

    Products & Services

    Off-price Mens and Womens Clothing, Off-price Mens and Womens Accessories, Off-price Merchandise for the Home

    Business Details

    This is a multi-location business.

    Find a Location

    The TJX Companies, Inc. has 362 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The TJX Companies, Inc.

        770 Cochituate Rd Framingham, MA 01701-4666

      • The TJX Companies, Inc.

        300 Value Way # 400 Marlborough, MA 01752-3093

      • The TJX Companies, Inc.

        5072A W Main St Kalamazoo, MI 49009

      • The TJX Companies, Inc.

        8201 Oak Grove Rd Fort Worth, TX 76140

      • Winners Apparel (Canada)

        12101 72 Ave Surrey, BC V3W 2M1

      Headquarters
      770 Cochituate Rd, Framingham, MA 01701-4666
      BBB File Opened:
      7/15/1960
      Years in Business:
      68
      Business Started:
      1/1/1956
      Business Started Locally:
      4/17/1962
      Business Incorporated:
      4/9/1962
      Type of Entity:
      Corporation
      Number of Employees:
      286000
      Alternate Business Name
      • Tjx Companies
      • TJX
      • Zayre
      • AJW Merchants
      • Commonwealth Direct Marketing
      • Code Blazer
      • Sierra Trading Post
      • HomeSense
      • Marshalls
      • T.J. Maxx
      • HomeGoods
      • T.K. Maxx (U.K.)
      • Winners Apparel (Canada)
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      9:00 AM - 5:00 PM
      Su:
      9:00 AM - 5:00 PM
      Business Management
      • Ms. Jessica Plant, Customer Service Supervisor
      • Ms. Carol Meyrowitz, Chairperson
      • Mr. Ernie Herrman, President/CEO
      • Mr. Ken Canestrari, Executive Vice President
      • Mr. Scott Goldenberg, Executive Vice President
      • Louise Greenlees, Executive Vice President
      • Douglas Mizzi, Executive Vice President
      • John Klinger, Executive Vice President
      Contact Information

      Customer Contact

      • Ms. Christine Heafey, Customer Service Supervisor
      • Ms. Jessica Plant, Customer Service Supervisor
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      390 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      52 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      George G

      1 star

      09/05/2024

      The worst customer service I have ever encountered. Every request on the phone takes 24-48 hours to be fulfilled. They offer compensation on voicemail and then lower it when speaking to you. Every associate you speak to is oblivious to the previous encounters regarding the same problem. I received 8 dining room chairs with 3 of them damaged. Photos were sent. Fed ex pick up is not yet scheduled after days of requesting it. Avoid the online ordering with the Tj maxx family of brands at all costs.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

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