Business ProfileforExcalibur Homes LLC

Terrible experience. Office staff does not answer the phone. constantly changing property managers. We had multiple dead trees fall because they owner chose not to remove them and Excalibur was ok with this. One hit their own home and in the process trapped our vehicles in causing us to **** to work at our own expense. We had a utility room light out for 4 months causing us to do laundry in the dark and there was no urgency by Excalibur to make the homeowner fix it or countless other electrical issues. Our daughters room had rotten windows that could not be repaired during the winter and ended up having to be replaced and the process took 3 weeks. Using a meat thermometer I was able to discover that my daughters room was 48 degrees during this time. She of course ended up getting sick. We had a roof leak in my sons room and it ruined his dresser. There was noticeable damage water damage on the ceiling before before water came through that our property manager was aware of but nobody cared. All of these this were inspected and approved ok by Excalibur before we moved in. Our homeowner also had certain rooms locked where they kept their things storage and we had to be available to allow them access as they needed it. At one point in November they interrupted our Thanksgiving to access the basement. Everything about this experience was bad. Excalibur is very one sided and only cares about the homeowners rights and could care less about the tenant's experience and their response time to assist. If you care about yourself, your family or your friends advise them no to use this company. By the way, their ratings are so high because the inspector requests that you log in to leave a review Infront of him. Things aren't always what they seem. You have been warned.