BBB Business Review
BBB Accredited Business since 05/15/1989
The Home Depot (Headquarters)
Find a LocationPhone: (770) 433-8211Fax: (770) 384-5038View Additional Phone Numbers2455 Paces Ferry Rd SE, #B #3, Atlanta, GA 30339-1834www.homedepot.com
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BBB Accreditation
A BBB Accredited Business since 05/15/1989
BBB has determined that The Home Depot meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
128 of 652 Locations are BBB Accredited
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered The Home Depot's rating include:
- Failure to respond to one complaint filed against business.
Factors that raised The Home Depot's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 336 |
| Billing / Collection Issues | 121 |
| Delivery Issues | 221 |
| Guarantee / Warranty Issues | 358 |
| Problems with Product / Service | 1753 |
| Total Closed Complaints | 2789 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: March 1979, GA
Contact Information
Principal: Mr. Todd Tillman (Customer Service Manager)Mr. Frank Blake (CEO)Number of Employees
350
Business Category
Building Materials, Refrigerators & Freezers - Service & Repair, Lumber - Retail, Lighting Fixtures - Retail, Fans - Household, Appliances - Small - Dealers, Roofing Contractors, Home Improvements
Products & Services
This company offers the retail sales of home improvement products.
Alternate Business Names
Hampton Bay Fan & Lighting Co., Home Depot Tool Center 116, The At-Home Services Inc., The Hampton Bay Fan & Lighting Company, Home Depot Credit Services, Ohio Forge Company, Home Depot Expo Design Center, Expo Design Center, Home Depot Installed Products, LLC, At Home Services Roofing Installation, At Home Service, Home Depot Landscape Supply, The Home Depot At Home Services, Home Depot At Home Services, Home Depot Promotion, Home Depot The, Home Depot Corporate Office, Home Depot . com, Home Depot OnlineIndustry Tips
General Advice When Choosing a RooferBBB Warns Spring Time Brings Home Improvement Scams
Home Contractors: Tip-offs to Potential Rip-offs
Home Improvements
Safe & Sound: Securing Your Home
Winterizing Your Home
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Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Metro Atlanta, Athens and NE Georgia. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*The Home Depot is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (800) 553-3199
- (404) 892-8042
- (404) 691-2077
- (813) 383-7000
- (770) 422-5771
- (770) 986-7906
- (866) 653-8438
- (866) 805-7328
- (248) 777-3700
- (800) 654-0688
- (800) 430-3376
- (602) 474-5796
- (770) 938-7819
- (770) 591-6484
- (770) 433-8211 ext 85797
- (877) 618-2618
- (804) 559-7333
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Building Materials
General Advice When Choosing a RooferBBB Warns Spring Time Brings Home Improvement Scams
Home Contractors: Tip-offs to Potential Rip-offs
Home Improvements
Safe & Sound: Securing Your Home
Winterizing Your Home
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.