Business ProfileforBonanza.com

On Sunday March 31st 2024, I paid Bonanza.com a $10 fee to sign up my new account and "have a booth" on their site. I never received any correspondence from ******* at all (not even a welcome email, payment confirmation, or email stating that my account set up was processing). So on April 1st 2024, I tried logging in to my Bonanza account to see if my booth had been set up. I was unsuccessful in accessing my account and instead, I received an odd error message stating that I was logged out. I contacted Bonanza customer service to explain the issue I was having (see attachment #1). I also attached a screenshot to that email to show Bonanza the error message I was receiving when trying to log into my account. I concluded my email by requesting a refund if the error could not be fixed. On April 2nd I received a response from **************** at Bonanza - see attachment #2 - stating that their "system" was preventing Bonanza from opening my account, and due to "security restrictions" they couldn't elaborate further. ****** made no reference to my refund request. I responded to **************** on April 2nd (see attachment #3) and requested a refund as my account was never even opened. ****** did not respond. So today - April 3rd - I sent her a follow-up email, again requesting a refund (please see attachment #4). Again, I received no response. So now I am reporting this situation to the Better Business Bureau as Bonanza.com has acted fraudulently and literally stolen my money. I know it's only $10, but it's the principal, and **************** and Bonanza.com are likely hoping that I - like so many others - will not bother to make a fuss over $10 and just let it go. This is disgusting and illegal behavior and if they do this to enough people I am sure they make a nice profit out of their scam. I am requesting a refund of the $10 I paid Bonanza.com. ******* never even opened my account, nevermind set up my booth. They literally just took my money and then ignored my refund requests.