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BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers a variety of new and used items for sale through the Internet.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Amazon.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Amazon.com include:

  • 6381 complaint(s) filed against business

Factors that raised the rating for Amazon.com include:

  • Length of time business has been operating
  • Response to 6381 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6381 complaints closed with BBB in last 3 years | 2331 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 882
Billing/Collection Issues 806
Delivery Issues 648
Guarantee/Warranty Issues 166
Problems with Product/Service 3879
Total Closed Complaints 6381

Additional Complaint Information

BBB files indicate that this business has received complaints concerning sales practice issues. Consumers allege Amazon.com closes their selling accounts without indicating what specific terms of their agreement were violated. Consumers claim once their accounts are closed, the company does not release funds within the dates specified, or funds are held indefinitely. Consumers further allege the company does not properly follow A-to-Z Guarantee Protection rules or policies. Consumers claim when they try to contact Amazon.com regarding these issues, the company becomes unresponsive.

Customer Reviews Summary Read customer reviews

40 Customer Reviews on Amazon.com
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 4
Negative Experience 26
Total Customer Reviews 40

Additional Information

BBB file opened: August 01, 1996 Business started: 07/01/1995 in WA Business started locally: 07/01/1995 Business incorporated: 06/18/1996 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Ticker Symbol

AMZN

Business Management
Mr. Brett O'Keefe, Executive Customer Relations Mr. Jeff Bezos, President
Contact Information
Principal: Mr. Brett O'Keefe, Executive Customer Relations
Business Category

Internet Selling Services Books - New Books - Textbooks New & Used Books - Used & Rare General Merchandise - Retail Internet Shopping Corporate, Subsidiary, and Regional Managing Offices (NAICS: 551114)

Alternate Business Names
Amazon Com Intl Marketplace Inc Amazon Com Washington LLC Amazon Export Sales Inc Amazon.Com Inc Amazon.Com Books Inc MyHabit MyHabit.com
Additional Information

BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Amazon.com.


Customer Review Rating plus BBB Rating Summary

Amazon.com has received 4.01 out of 5 stars based on 40 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.