BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers a variety of new and used items for sale through the Internet.
A BBB Accredited Business since
BBB has determined that Amazon.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Amazon.com include:
- 6381 complaint(s) filed against business
Factors that raised the rating for Amazon.com include:
- Length of time business has been operating
- Response to 6381 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3879|
|Total Closed Complaints||6381|
Additional Complaint Information
BBB files indicate that this business has received complaints concerning sales practice issues. Consumers allege Amazon.com closes their selling accounts without indicating what specific terms of their agreement were violated. Consumers claim once their accounts are closed, the company does not release funds within the dates specified, or funds are held indefinitely. Consumers further allege the company does not properly follow A-to-Z Guarantee Protection rules or policies. Consumers claim when they try to contact Amazon.com regarding these issues, the company becomes unresponsive.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||40|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Brett O'Keefe, Executive Customer Relations Mr. Jeff Bezos, President
Internet Selling Services Books - New Books - Textbooks New & Used Books - Used & Rare General Merchandise - Retail Internet Shopping Corporate, Subsidiary, and Regional Managing Offices (NAICS: 551114)
Alternate Business NamesAmazon Com Intl Marketplace Inc Amazon Com Washington LLC Amazon Export Sales Inc Amazon.Com Inc Amazon.Com Books Inc MyHabit MyHabit.com
BBB generally reports 100% of all reportable complaints except for those businesses who maintain a large volume of complaints. BBB currently publishes 30% for Amazon.com.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview